• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • T

    Tableau Learning Partner

    Communicating Data Insights with Tableau

    Skills you'll gain: Data Storytelling, Ad Hoc Reporting, Data Presentation, Dashboard, Dashboard Creation, Interactive Data Visualization, Storytelling, Tableau Software, Data Visualization Software, Data Analysis, Business Intelligence, Presentations, Stakeholder Engagement

    ★ 4.7 (76) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia Darden School Foundation

    Advertising in the Age of Generative AI

    Skills you'll gain: Branding, Brand Marketing, Brand Awareness, Brand Strategy, Marketing Design, Advertising, Brand Management, Brand Loyalty, AI Product Strategy, Generative AI Agents

    ★ 4.6 (33) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Certified Associate in Project Management (CAPM)

    Skills you'll gain: Stakeholder Management, Project Controls, Project Documentation, Business Analysis Tools, Stakeholder Communications, Project Coordination, Requirements Management, Earned Value Management, Project Performance, Team Oriented, Plan Execution, Risk Management, Acceptance Testing, Product Management, Ethical Standards And Conduct, Leadership Studies, Kanban Principles, Waterfall Methodology, Team Leadership, Communication Planning

    ★ 4.6 (84) · Intermediate · Specialization · 1 - 3 Months

  • D

    Duke University

    Cloud Machine Learning Engineering and MLOps

    Skills you'll gain: MLOps (Machine Learning Operations), Continuous Delivery, Applied Machine Learning, Cloud Engineering, Google Cloud Platform, Model Deployment, Cloud Applications, Cloud Development, Cloud API, Cloud Deployment, Artificial Intelligence, Machine Learning, Microsoft Azure, AI Workflows, Software Engineering, Computer Vision, Application Programming Interface (API), Natural Language Processing, Flask (Web Framework)

    ★ 4.5 (92) · Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Architecting with Google Kubernetes Engine: Foundations en Español

    Skills you'll gain: Kubernetes, Containerization, Google Cloud Platform, Cloud Services, Cloud Solutions, Application Deployment, Cloud Infrastructure, Cloud Computing Architecture, Cloud Management, Cloud Platforms, Cloud Computing, Infrastructure Architecture, Cloud Deployment

    ★ 4.7 (172) · Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Introduction to Generative AI in Finance

    Skills you'll gain: Generative AI, Fraud detection, Generative Model Architectures, AI Personalization, Generative Adversarial Networks (GANs), Regulatory Compliance, AI Product Strategy, Predictive Analytics, Financial Services, Financial Regulations, Personalized Service, Payroll Reporting, Financial Forecasting, Financial Trading, Market Data, Financial Reporting, Prompt Engineering, FinTech, Compliance Management, Artificial Intelligence

    ★ 3.9 (89) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Google Data Studio - Création de Tableaux de Bords Interactifs

    Skills you'll gain: Data Visualization, Dashboard, Interactive Data Visualization, Dashboard Creation, Data Presentation, Data Visualization Software, Looker (Software), Collaborative Software, Data Sharing, Data Science, Data Analysis, Business Intelligence, Data Integration, Data Modeling, Data Import/Export

    ★ 4.4 (114) · Intermediate · Guided Project · Less Than 2 Hours

  • A

    Amazon Web Services

    Introduction to Robotics on AWS

    Skills you'll gain: Amazon Web Services, Robotics, Cloud-Based Integration, Cloud Engineering, Cloud Development, Cloud Applications

    ★ 4.3 (124) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    التسويق للمشاريع الصغيرة عبر موقع التواصل الإجتماعي فيسبوك

    Skills you'll gain: Facebook, Customer Analysis, Customer Engagement, Customer Insights, Marketing Analytics, Target Audience, Social Media Content, Social Media Marketing, Advertising Campaigns, Driving engagement, Advertising, Social Media, Social Media Management, Web Presence, Social Media Campaigns, Content Creation, Content Marketing, Customer Communications Management, Email Automation

    ★ 4.5 (113) · Beginner · Guided Project · Less Than 2 Hours

  • B

    Board Infinity

    Frontend Development using Angular

    Skills you'll gain: Angular, HTML and CSS, JavaScript Frameworks, Application Frameworks, Javascript, Hypertext Markup Language (HTML), Front-End Web Development, Scalability, Web Design and Development, Web Applications, Code Reusability, Cascading Style Sheets (CSS), Web Development, Software Design Patterns, Software Design, UI Components

    ★ 4.2 (45) · Intermediate · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Integrating AWS with the SDK

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, API Gateway, Serverless Computing, Cloud API, Application Programming Interface (API), Identity and Access Management, Amazon Web Services, Cloud-Based Integration, Authentications, Authorization (Computing), NoSQL, Cloud Storage, Cloud Hosting, Data Storage

    ★ 4.6 (33) · Beginner · Course · 1 - 4 Weeks

  • R

    Rice University

    Principles of Economics: Macroeconomics - The Big Picture

    Skills you'll gain: Economics, Supply And Demand, Economic Development, Economics, Policy, and Social Studies, Financial Policy, Market Dynamics, Socioeconomics, Business Economics, General Finance, Business Metrics, Public Policies, Tax, Performance Metric, International Finance, Fiscal Management, Investments, Labor Relations, Financial Systems, Cost Benefit Analysis, Consumer Behaviour

    ★ 4.8 (70) · Beginner · Course · 1 - 3 Months

1…151152153…469

In summary, here are 10 of our most popular customer service courses

  • Communicating Data Insights with Tableau: Tableau Learning Partner
  • Advertising in the Age of Generative AI : University of Virginia Darden School Foundation
  • Certified Associate in Project Management (CAPM): Packt
  • Cloud Machine Learning Engineering and MLOps: Duke University
  • Architecting with Google Kubernetes Engine: Foundations en Español: Google Cloud
  • Introduction to Generative AI in Finance: Coursera
  • Google Data Studio - Création de Tableaux de Bords Interactifs: Coursera
  • Introduction to Robotics on AWS: Amazon Web Services
  • التسويق للمشاريع الصغيرة عبر موقع التواصل الإجتماعي فيسبوك: Coursera
  • Frontend Development using Angular: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok