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Customer Analytics Courses

Customer analytics courses can help you learn data collection techniques, customer segmentation, predictive modeling, and performance measurement. You can build skills in interpreting customer behavior, optimizing marketing strategies, and enhancing customer experience through data-driven insights. Many courses introduce tools like Google Analytics, Tableau, and SQL, that support analyzing data and visualizing trends to inform business decisions.

Popular Customer Analytics Courses and Certifications


  • U

    University of Colorado Boulder

    Predictive Modeling and Analytics

    Skills you'll gain: Predictive Modeling, Predictive Analytics, Model Evaluation, Exploratory Data Analysis, Logistic Regression, Data Presentation, Business Analytics, Analytics, Statistical Visualization, Statistical Modeling, Data-Driven Decision-Making, Regression Analysis, Classification And Regression Tree (CART), Data Analysis, Applied Machine Learning, Classification Algorithms, Data Analysis Software, Microsoft Excel, Data Preprocessing, Data Cleansing

    3.6
    Rating, 3.6 out of 5 stars
    ·
    605 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Text Mining and Analytics

    Skills you'll gain: Text Mining, Data Mining, Unstructured Data, Statistical Analysis, Natural Language Processing, Data-Driven Decision-Making, Analytics, Data Analysis, Statistical Machine Learning, Statistical Methods, Unsupervised Learning, Probability & Statistics, Correlation Analysis, Applied Machine Learning, Probability Distribution, Classification Algorithms, Model Optimization, Generative Model Architectures

    4.5
    Rating, 4.5 out of 5 stars
    ·
    741 reviews

    Mixed · Course · 1 - 3 Months

  • O

    O.P. Jindal Global University

    Big Data Analytics

    Skills you'll gain: Big Data, Apache Spark, Apache Hadoop, Apache Hive, NoSQL, Database Systems, Data Mining, Cloud Applications, Cloud Solutions, Real Time Data, Cloud Computing, Data Processing, Query Languages, Distributed Computing, Applied Machine Learning, Scripting Languages, Data Manipulation

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • U

    University of Toronto

    Gender Analytics for Innovation

    Skills you'll gain: Diversity Awareness, Diversity and Inclusion, Gap Analysis, Innovation, Business Analytics, Analysis, Health Equity, Financial Inclusion, Diversity Equity and Inclusion Initiatives, Cultural Diversity, Market Opportunities, Social Justice, Workplace inclusivity, Organizational Change, Leadership Development, Product Development, Risk Mitigation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    342 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Customer Support Data with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing

    5
    Rating, 5 out of 5 stars
    ·
    11 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • S

    Simplilearn

    Business Analytics using Excel

    Skills you'll gain: Data Visualization, Microsoft Excel, Interactive Data Visualization, Excel Formulas, Dashboard Creation, Pivot Tables And Charts, Dashboard, Excel Macros, Statistical Methods, Spreadsheet Software, Data Analysis, Analytics, Data Wrangling, Data Preprocessing, Regression Analysis, Analytical Skills, Descriptive Statistics

    4.3
    Rating, 4.3 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    Universiteit Leiden

    Population Health: Predictive Analytics

    Skills you'll gain: Predictive Analytics, Predictive Modeling, Model Evaluation, R Programming, Preventative Care, Statistical Modeling, Sample Size Determination, Regression Analysis, Statistical Machine Learning, Precision Medicine, Data Preprocessing, Diagnostic Tests

    4.6
    Rating, 4.6 out of 5 stars
    ·
    25 reviews

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - Español

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Record Keeping, Issue Tracking, Personally Identifiable Information, Problem Management, Data Cleansing, Technical Communication

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Customer Satisfaction Survey with Typeform

    Skills you'll gain: Survey Creation, User Feedback, Customer Insights, User Accounts, Marketing, Business

    4.9
    Rating, 4.9 out of 5 stars
    ·
    27 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • D

    Dell

    Dell Technologies Customer Service for Technical Support

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Expectation Management, Rapport Building, De-escalation Techniques, Conflict Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Machine Learning with PySpark: Customer Churn Analysis

    Skills you'll gain: Model Evaluation, Data Preprocessing, Exploratory Data Analysis, Feature Engineering, Model Deployment, Data Analysis, PySpark, Model Training, Data Cleansing, Data Import/Export, Data Transformation, Apache Spark, Data-Driven Decision-Making, AI Enablement, Decision Tree Learning, Predictive Modeling, Predictive Analytics, Machine Learning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    26 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Create a Customer Satisfaction Survey in Qualtrics

    Skills you'll gain: Customer Insights, Customer Analysis, User Feedback, Customer experience strategy (CX), Customer experience improvement, Customer Service, Market Research, Branding, Advertising, Public Relations

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer analytics courses

  • Predictive Modeling and Analytics : University of Colorado Boulder
  • Text Mining and Analytics: University of Illinois Urbana-Champaign
  • Big Data Analytics: O.P. Jindal Global University
  • Gender Analytics for Innovation: University of Toronto
  • Create Customer Support Data with Microsoft Excel: Coursera
  • Business Analytics using Excel: Simplilearn
  • Population Health: Predictive Analytics: Universiteit Leiden
  • Google Cloud Customer Care Fundamentals - Español: Google Cloud
  • Create a Customer Satisfaction Survey with Typeform: Coursera
  • Dell Technologies Customer Service for Technical Support: Dell

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