• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Containers w/ Docker, Kubernetes & OpenShift

    Skills you'll gain: Istio, Kubernetes, Containerization, Cloud-Native Computing, Docker (Software), OpenShift, DevOps, Application Deployment, Microservices, Cloud Deployment, Virtualization and Virtual Machines, Command-Line Interface, Configuration Management, Scalability, Data Persistence

    4.4
    Rating, 4.4 out of 5 stars
    ·
    1K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    AI Fundamentals for Non-Data Scientists

    Skills you'll gain: Machine Learning Methods, Generative AI, Data Management, Generative Model Architectures, Big Data, Statistical Machine Learning, Applied Machine Learning, Machine Learning Algorithms, Generative Adversarial Networks (GANs), Machine Learning, AI Product Strategy, Large Language Modeling, Customer Data Management, AI literacy, Autoencoders, Model Optimization, Deep Learning, Model Evaluation, Algorithms, Data Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Information​ ​Systems

    Skills you'll gain: Enterprise Resource Planning, Business Systems Analysis, Systems Analysis, Requirements Analysis, Cybersecurity, Business Requirements, Business Analysis, Business Systems, Cyber Attacks, Business Analysis Tools, Cloud Computing, Cyber Security Strategy, Cloud Services, IT Management, Change Management, Business Software, Technology Strategies, Information Technology, Project Management, Critical Thinking

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.2K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    G

    Georgia Institute of Technology

    Supply Chain Principles

    Skills you'll gain: Supply Chain, Supply Chain Management, Supply Chain Systems, Supply Chain Planning, Transportation, Supply Chain, and Logistics, Logistics Management, Logistics, Procurement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.2K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Managing Security in Google Cloud

    Skills you'll gain: Identity and Access Management, Cloud Security, Google Cloud Platform, Security Controls, Cloud Management, User Provisioning, Virtual Networking, Firewall, Network Security, Data Access, Role-Based Access Control (RBAC), Authorization (Computing), Data Security, Single Sign-On (SSO), Authentications, Load Balancing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.1K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Data Visualization & Business Intelligence

    Skills you'll gain: Data Storytelling, Data Presentation, Dashboard, Data Analysis Expressions (DAX), Power BI, Data Visualization, Key Performance Indicators (KPIs), Data Transformation, Dashboard Creation, Presentations, Data Synthesis, Usability Testing, Microsoft PowerPoint, Star Schema, Data Integration, Business Intelligence Software, Microsoft Excel, Statistical Visualization, Business Intelligence, Data Cleansing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.8K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Introduction to Scrum Master Training

    Skills you'll gain: Backlogs, Agile Methodology, Scrum (Software Development), User Story, Sprint Retrospectives, Sprint Planning, Agile Software Development, Agile Project Management, Agile Product Development, Acceptance Testing, Estimation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.3K reviews

    Beginner · Course · 1 - 3 Months

  • U

    Universidad de Chile

    Marketing Gerencial

    Skills you'll gain: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing Management, Marketing, Marketing Strategies, Customer Relationship Building, Branding, Marketing Planning, Customer Engagement, Customer Insights, Business Strategy, Value Propositions, Market Dynamics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.3K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Harnessing the Power of Data with Power BI

    Skills you'll gain: Power BI, Data Analysis, Extract, Transform, Load, Business Intelligence, Data Analysis Software, Business Intelligence Software, Data Integrity, Data Cleansing, Analytics, Data-Driven Decision-Making, Data Transformation, Data Collection

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.9K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Business Communication for the Modern Workplace

    Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Workplace inclusivity, Influencing, Proposal Development, Emotional Intelligence, Stakeholder Communications, Stakeholder Management, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    777 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Natural Gas

    Skills you'll gain: Petroleum Industry, Oil and Gas, Energy and Utilities, Safety Training, Billing, Billing & Invoicing, Safety Standards, Supply Chain, Accident Prevention, Regulatory Affairs, Transportation Operations, Customer Service, Environmental Issue, Logistics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California San Diego

    Big Data Integration and Processing

    Skills you'll gain: Apache Spark, Apache Hadoop, Data Integration, Big Data, Data Pipelines, Data Processing, Data Management, NoSQL, Database Management Systems, Analytics, Splunk, Database Systems, MongoDB, Pandas (Python Package), Query Languages, PostgreSQL

    4.4
    Rating, 4.4 out of 5 stars
    ·
    2.4K reviews

    Beginner · Course · 1 - 3 Months

1…474849…473

In summary, here are 10 of our most popular customer service courses

  • Introduction to Containers w/ Docker, Kubernetes & OpenShift: IBM
  • AI Fundamentals for Non-Data Scientists: University of Pennsylvania
  • Information​ ​Systems: University of Minnesota
  • Supply Chain Principles: Georgia Institute of Technology
  • Managing Security in Google Cloud: Google Cloud
  • Data Visualization & Business Intelligence: Coursera
  • Introduction to Scrum Master Training: LearnQuest
  • Marketing Gerencial: Universidad de Chile
  • Harnessing the Power of Data with Power BI: Microsoft
  • Business Communication for the Modern Workplace: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok