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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • M

    Microsoft

    Create Serverless Applications

    Skills you'll gain: Microsoft Azure, Serverless Computing, Cloud Development, Microsoft Power Automate/Flow, Event-Driven Programming, Cloud-Based Integration, Business Process Automation, Application Programming Interface (API), Webhook Security, GitHub

    4.4
    Rating, 4.4 out of 5 stars
    ·
    134 reviews

    Intermediate · Course · 1 - 3 Months

  • F

    Fundação Instituto de Administração

    Introdução ao Big Data

    Skills you'll gain: Big Data, Internet Of Things, Social Network Analysis, Text Mining, Apache Hadoop, Business Intelligence, Social Media Analytics, Unstructured Data, Analytics, Cloud Computing, Cloud Infrastructure, Data-Driven Marketing, Data Science, Fraud detection, Customer Retention, Marketing Strategies

    4.6
    Rating, 4.6 out of 5 stars
    ·
    323 reviews

    Beginner · Course · 1 - 4 Weeks

  • D

    Duke University

    Human Factors in AI

    Skills you'll gain: Responsible AI, Data Ethics, Experience Design, User Experience Design, Human Centered Design, Human Factors, Decision Intelligence, Information Privacy, Design Thinking, Machine Learning, Ethical Standards And Conduct, Law, Regulation, and Compliance, Automation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    229 reviews

    Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Preparing for AI-900: Microsoft Azure AI Fundamentals exam

    Skills you'll gain: Natural Language Processing, Microsoft Azure, Computer Vision, No-Code Development, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Predictive Modeling, Artificial Intelligence, AI literacy, Responsible AI

    4.7
    Rating, 4.7 out of 5 stars
    ·
    226 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Irvine

    Data Science Fundamentals

    Skills you'll gain: Social Media Analytics, Analytical Skills, Data Ethics, Predictive Modeling, Model Evaluation, Unsupervised Learning, Natural Language Processing, Predictive Analytics, Regression Analysis, Data Mining, Data Science, Social Media, Text Mining, Anomaly Detection, Business Analytics, Decision Tree Learning, Big Data, Analytics, Supervised Learning, Cloud Computing

    4.3
    Rating, 4.3 out of 5 stars
    ·
    264 reviews

    Beginner · Specialization · 3 - 6 Months

  • M

    MathWorks

    Data Processing and Feature Engineering with MATLAB

    Skills you'll gain: Feature Engineering, Dimensionality Reduction, Data Integration, Data Preprocessing, Exploratory Data Analysis, Data Visualization, Plot (Graphics), Data Compilation, Matlab, Scientific Visualization, Data Processing, Data Cleansing, Data Wrangling, Data Manipulation, Histogram, Data Transformation, Data Science, Text Mining, Predictive Modeling, Unstructured Data

    4.7
    Rating, 4.7 out of 5 stars
    ·
    351 reviews

    Intermediate · Course · 1 - 3 Months

  • U

    Universitat Autònoma de Barcelona

    Diseño de videojuegos

    Skills you'll gain: Video Game Development, Game Design, Unity Engine, Software Design Documents, Conceptual Design, Experience Design, Design Elements And Principles, Usability, Software Documentation, Storytelling

    4.6
    Rating, 4.6 out of 5 stars
    ·
    332 reviews

    Mixed · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Customer Centric Innovation

    Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Process Development, Customer Analysis, User Feedback, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Marketing Psychology

    4.6
    Rating, 4.6 out of 5 stars
    ·
    77 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Corporate Finance Institute

    Data Skills for Excel Professionals

    Skills you'll gain: Dashboard, Microsoft Excel, Pivot Tables And Charts, Star Schema, Spreadsheet Software, Dashboard Creation, Data Transformation, Data Analysis Expressions (DAX), Data Storytelling, Data Analysis, Excel Formulas, Extract, Transform, Load, Consolidation, Data Visualization Software, Data Presentation, Data Modeling, Business Intelligence, Competitive Analysis, Data Wrangling, Data Manipulation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    200 reviews

    Beginner · Specialization · 3 - 6 Months

  • U

    UNSW Sydney (The University of New South Wales)

    How to Validate your Startup Idea

    Skills you'll gain: Financial Modeling, Growth Strategies, Entrepreneurship, Value Propositions, Customer Acquisition Management, Financial Forecasting, Lean Methodologies, Business Modeling, Commercialization, Ideation, Entrepreneurial Finance, Presentations, New Product Development, Product Development, Customer Insights, Verbal Communication Skills, Income Statement, Strategic Partnership, Persona Development, Investments

    4.1
    Rating, 4.1 out of 5 stars
    ·
    150 reviews

    Mixed · Course · 1 - 3 Months

  • M

    Microsoft

    Cybersecurity Tools and Technologies

    Skills you'll gain: Intrusion Detection and Prevention, Vulnerability Management, Penetration Testing, Security Testing, Vulnerability Assessments, Cyber Security Assessment, Threat Detection, Vulnerability Scanning, Firewall, Threat Management, Virtual Private Networks (VPN), Network Security, Security Software, Microsoft Azure, Cloud Security, Test Tools, Windows PowerShell, System Testing, Command-Line Interface

    4.8
    Rating, 4.8 out of 5 stars
    ·
    199 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Davis

    Research Report: Delivering Insights

    Skills you'll gain: Data Visualization, Data Synthesis, Data Presentation, Data Storytelling, Business Research, Presentations, Storytelling, Research Reports, Marketing Communications, Social Media Campaigns, Market Research, Marketing Effectiveness, Data-Driven Decision-Making, Social Media Marketing, Advertising, Customer Insights, Data Analysis, Target Audience, Digital Advertising, Digital Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    185 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Create Serverless Applications : Microsoft
  • Introdução ao Big Data : Fundação Instituto de Administração
  • Human Factors in AI: Duke University
  • Preparing for AI-900: Microsoft Azure AI Fundamentals exam: Microsoft
  • Data Science Fundamentals: University of California, Irvine
  • Data Processing and Feature Engineering with MATLAB: MathWorks
  • Diseño de videojuegos: Universitat Autònoma de Barcelona
  • Customer Centric Innovation: University of Illinois Urbana-Champaign
  • Data Skills for Excel Professionals: Corporate Finance Institute
  • How to Validate your Startup Idea: UNSW Sydney (The University of New South Wales)

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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