• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • U

    University of Illinois Urbana-Champaign

    Supply Chain of Agriculture

    Skills you'll gain: Land Management, Supply Chain, Food and Beverage, Environmental Issue, Supply Chain Systems, Transportation, Supply Chain, and Logistics, Supply Chain Management, Supply Chain Planning, Production Process, Production Planning, Supply And Demand, Production Management, Environment and Resource Management, Market Dynamics, Economics, Resource Utilization, Technology Solutions, Consumer Behaviour, Emerging Technologies

    ★ 4.8 (46) · Intermediate · Course · 1 - 4 Weeks

  • O

    Oracle

    Introduction to Oracle Cloud Essentials

    Skills you'll gain: Oracle Cloud, Oracle Cloud Applications, Cloud Solutions, Supply Chain Management, Cloud Computing, Cloud Infrastructure, Enterprise Resource Planning, Cloud Services, Cloud Computing Architecture, Cloud Platforms, Cloud Applications, Enterprise Application Management, Customer experience strategy (CX), Human Resources Software, Software As A Service, Security Controls, Virtual Machines, Cloud Security, Virtual Networking

    ★ 4.9 (20) · Beginner · Course · 1 - 4 Weeks

  • U

    University of California San Diego

    Internet of Things: Setting Up Your DragonBoardâ„¢ Development Platform

    Skills you'll gain: Android Development, Application Development, Android (Operating System), Video Game Development, Android Studio, Mobile Development, Software Development Tools, Game Design, Computer Programming Tools, Development Environment, Internet Of Things, Embedded Software, Web Servers, Web Applications, Java, Ubuntu, Peripheral Devices, Operating Systems, Software Installation, Hardware Troubleshooting

    ★ 4.2 (160) · Mixed · Course · 1 - 3 Months

  • C

    Coursera

    GenAI for Everyone

    Skills you'll gain: Generative AI, Responsible AI, Data Ethics, AI Enablement, AI powered creativity, Artificial Intelligence, Creative Problem-Solving, Critical Thinking

    ★ 4.7 (182) · Beginner · Course · 1 - 4 Weeks

  • A

    AI Business School

    AI for HR

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, AI Personalization, Agentic Workflows, Responsible AI, Generative AI, Risk Management, HR Tech, Personalized Campaigns, AI literacy, AI Workflows, AI Enablement, ChatGPT, Generative AI Agents, Risk Mitigation, Productivity, Artificial Intelligence, LLM Application, Innovation, Ideation

    ★ 4.7 (29) · Beginner · Specialization · 1 - 3 Months

  • S

    Starweaver

    Automotive Industrial Engineering

    Skills you'll gain: Manufacturing and Production, Sustainable Technologies, Strategic Planning, Innovation, Technology Strategies

    ★ 4.3 (143) · Beginner · Course · 1 - 4 Weeks

  • G

    GRAMMY GO

    Foundations of Music Promotion & Branding

    Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Creative Design, Visual Storytelling, Target Audience, Brand Management, User Feedback, Customer Insights, Storytelling, Growth Strategies, Marketing, Driving engagement, Market Research, User Research, Goal Setting, Promotional Strategies, Social Media, Customer Analysis, Digital Marketing

    ★ 4.6 (17) · Beginner · Course · 1 - 4 Weeks

  • C

    CertNexus

    Preparing for Your CertNexus Certification Exam

    Skills you'll gain: Test Tools, Learning Strategies, Test Planning, Goal Setting, Professional Development, Planning

    ★ 4.8 (179) · Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    Verbal Communications and Presentation Skills

    Skills you'll gain: Communication, Public Speaking, Constructive Feedback, Professionalism, Professional Development, Self-Awareness

    ★ 4.6 (90) · Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Managing Change when Moving to Google Cloud

    Skills you'll gain: Organizational Change, Change Management, Business Transformation, People Management, Organizational Development, Management Training And Development, Cloud Computing, People Development, Culture Transformation, Cloud Platforms, Digital Transformation, Team Building, Cross-Functional Collaboration

    ★ 4.7 (174) · Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Skills and Best Practices for Cloud Support Associates

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Technical Support and Services, Oral Expression, Customer and Client Support, Communication, Consultative Approaches, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI

    ★ 4.9 (28) · Beginner · Course · 1 - 4 Weeks

  • G

    GRAMMY GO

    Building Your Audience for Music Professionals

    Skills you'll gain: Data-Driven Marketing, Drive Engagement, Driving engagement, Content Development and Management, Marketing Budgets, Paid media, Digital Media Strategy, Professional Networking, Branding, Brand Strategy, Brand Awareness, Persistence, Budget Management, Promotions and Campaigns, Creative Design, Visual Storytelling, Digital Marketing, Social Media Strategy, Media Strategy, Customer Analysis

    ★ 4.6 (22) · Beginner · Specialization · 1 - 3 Months

1…129130131…355

In summary, here are 10 of our most popular customer journey courses

  • Supply Chain of Agriculture: University of Illinois Urbana-Champaign
  • Introduction to Oracle Cloud Essentials: Oracle
  • Internet of Things: Setting Up Your DragonBoardâ„¢ Development Platform: University of California San Diego
  • GenAI for Everyone: Coursera
  • AI for HR: AI Business School
  • Automotive Industrial Engineering: Starweaver
  • Foundations of Music Promotion & Branding: GRAMMY GO
  • Preparing for Your CertNexus Certification Exam: CertNexus
  • Verbal Communications and Presentation Skills: Starweaver
  • Managing Change when Moving to Google Cloud: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok