About this Course

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Learner Career Outcomes

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started a new career after completing these courses

38%

got a tangible career benefit from this course

22%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
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Approx. 18 hours to complete
English

Skills you will gain

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

Learner Career Outcomes

38%

started a new career after completing these courses

38%

got a tangible career benefit from this course

22%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 18 hours to complete
English

Offered by

Placeholder

University of Illinois at Urbana-Champaign

Start working towards your Master's degree

This course is part of the 100% online Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. If you are admitted to the full program, your courses count towards your degree learning.

Syllabus - What you will learn from this course

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Week
1

Week 1

6 hours to complete

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

6 hours to complete
15 videos (Total 163 min), 8 readings, 2 quizzes
15 videos
Meet Professor Udatta Palekar5m
Lecture 1-1.1 Operations Strategy (Part 1)9m
Lecture 1-1.2 Operations Strategy (Part 2)12m
Lecture 1-1.3 Operations Strategy (Part 3)12m
Lecture 1-2.1 Designing Operations Strategy (Part 1)13m
Lecture 1-2.2 Designing Operations Strategy (Part 2)17m
Lecture 1-2.3 Designing Operations Strategy (Part 3)11m
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4m
Lecture 1-3.1 Strategic Trade-offs (Part 1)12m
Lecture 1-3.2 Strategic Trade-offs (Part 2)14m
Lecture 1-4.1 Disruptive Innovation (Part 1)8m
Lecture 1-4.2 Disruptive Innovation (Part 2)13m
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12m
Lecture 1- 4 Disruptive Innovation9m
8 readings
Syllabus30m
Glossary20m
Brand Descriptions20m
About this Course: Ratings and Reviews10m
About the Discussion Forums10m
Updating Your Profile10m
Module 1 Overview20m
Module 1 Readings45m
2 practice exercises
Orientation Quiz30m
Module 1 Quiz30m
Week
2

Week 2

4 hours to complete

Module 2: Service Operations Management

4 hours to complete
12 videos (Total 169 min), 2 readings, 1 quiz
12 videos
Lecture 2-1.2 Importance of Services (Part 2)10m
Lecture 2-1.3 Importance of Services (Part 3)11m
Lecture 2-2.1 Why are Services Different (Part 1)17m
Lecture 2-2.2 Why are Services Different (Part 2)13m
Lecture 2-3.1 Service Quality (Part 1)15m
Lecture 2-3.2 Service Quality (Part 2)11m
Lecture 2-3.3 Service Quality (Part 3)13m
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8m
Lecture 2-4.1 Disruptive Service Operations (Part 1)20m
Lecture 2-4.2 Disruptive Service Operations (Part 2)19m
Lecture 2-4.3 Disruptive Service Operations (Part 3)15m
2 readings
Module 2 Overview20m
Module 2 Readings30m
1 practice exercise
Module 2 Quiz
Week
3

Week 3

5 hours to complete

Module 3: Quality Management

5 hours to complete
12 videos (Total 151 min), 3 readings, 3 quizzes
12 videos
Lecture 3-1.2 Evolution of Quality Management (Part 2)9m
Lecture 3-2.1 Statistical Process Control (Part 1)17m
Lecture 3-2.2 Statistical Process Control (Part 2)10m
Lecture 3-2.3 Statistical Process Control (Part 3)19m
Lecture 3-2.4 Statistical Process Control (Part 4)21m
Lecture 3-2.5 Statistical Process Control (Part 5)15m
Lecture 3-3 New Opportunities14m
Lecture 3-4.1 Descriptive Analytics7m
Lecture 3-4.2 Predictive Analytics3m
Lecture 3-4.3 Prescriptive Analytics5m
Lecture 3-4.4 Examples of Analytics and Quality10m
3 readings
Module 3 Overview20m
Module 3 Readings10m
Solutions to Peer Review Assignment Questions20m
2 practice exercises
Module 3 Quiz30m
Need the Solutions to Mod 3 Peer Review Assignment5m
Week
4

Week 4

3 hours to complete

Module 4: Digitization and Operations Management

3 hours to complete
8 videos (Total 97 min), 3 readings, 1 quiz
8 videos
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15m
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16m
Lecture 4-2.3 Digital Platform Examples6m
Lecture 4-3.1 The Digital Factory (Part 1)12m
Lecture 4-3.2 The Digital Factory (Part 2)12m
Lecture 4-3.3 Impact of Digital Factories13m
Gies Online Programs3m
3 readings
Module 4 Overview20m
Module 4 Readings30m
Congratulations!10m
1 practice exercise
Module 4 Quiz30m

Reviews

TOP REVIEWS FROM OPERATIONS MANAGEMENT: STRATEGY AND QUALITY MANAGEMENT FOR THE DIGITAL AGE

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About the Value Chain Management Specialization

Value Chain Management

Frequently Asked Questions

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