In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
Technical Support Fundamentals
Technical Support Fundamentals
This course is part of Google IT Support Professional Certificate
Instructor: Google Career Certificates
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Gain insight into a topic and learn the fundamentals.
4.8
(159,074 reviews)
Beginner level
No prior experience required
Flexible schedule
Approx. 19 hours
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Software Documentation
- Microsoft Windows
- Technical Documentation
- End User Training and Support
- Information Technology
- Computer Networking
- Operating Systems
- Computer Architecture
- Technical Communication
- Software Installation
- Technical Support
- Linux
- Hardware Troubleshooting
- Help Desk Support
- Computer Hardware
- Desktop Support
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
19 assignments
Taught in English
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This course is part of the Google IT Support Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
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Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 6 modules in this course
In the first module of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
What's included
14 videos7 readings4 assignments2 plugins
In the second module of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
What's included
19 videos9 readings5 assignments1 plugin
In the third module of this course, learners will explore operating systems (OS). They will learn about the common operating systems that are used today and understand how they work with the computer hardware. Learners will review the "boot process" of an operating system and show learners how to install Windows, Linux, and Mac OSX operating systems. Finally, learners will use the hands-on lab environment to interact directly with the Windows and Linux operating systems.
What's included
19 videos9 readings3 assignments2 app items
In the fourth module of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
What's included
15 videos2 readings2 assignments
In the fifth module of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
What's included
10 videos5 readings3 assignments2 app items
Congratulations, you've made it to the last module of the course! In the final module, learners examine the importance of troubleshooting and customer support. They’ll go through some real-world scenarios that they might encounter in a Help Desk or Desktop Support role. They’ll also learn why empathizing with users is critical when working in a tech role. Finally, learners will learn why writing effective documentation is an important aspect of any IT role. By the end of this module, learners will be able to utilize soft skills and write documentation in order to communicate effectively with others.
What's included
23 videos5 readings2 assignments
Instructor
Instructor ratings
4.8 (60,273 ratings)Offered by
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Learner reviews
4.8
159,074 reviews
- 5 stars
85.62%
- 4 stars
12.31%
- 3 stars
1.46%
- 2 stars
0.25%
- 1 star
0.34%
AI snapshot of learner reviews
The course is a strong starting point for those interested in IT, with well-delivered content and engaging video lectures. It was particularly appreciated for its straightforward presentation of IT concepts, offering beneficial insights even for experienced learners. While technical issues with the labs and assignments were noted, the course remains a recommended primer in IT, encouraging learners to pursue further certifications and deepen their understanding with forthcoming sessions.
Introductory
Informative
Engaging
Detailed
User friendly
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Showing 3 of 159074
IA
5
Reviewed on Jan 8, 2020
I recommend this course to everybody that is looking into starting a career in IT Support IndustriesAlso for Experienced IT Support Specialist in order to gain additional knowledge and useful skills
AR
5
Reviewed on Nov 13, 2020
El curso te permite iniciar en el mundo de el soporte TI al ofrecerte las herramientas y conocimientos esenciales que colocan las bases para trabajar como profesional del soporte TI. Gracias excelente
AD
5
Reviewed on Apr 8, 2020
Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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