About this Course
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Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

No prior experience needed to participate in and benefit from this course.

Approx. 15 hours to complete

Suggested: 4 weeks of study, 2-4 hours/week...

English

Subtitles: English

What you will learn

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    What design thinking is and when to use it

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    How to prepare to see and take action when opportunity arises

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    How to use design thinking to generate innovative ideas

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    How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes

Skills you will gain

PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

No prior experience needed to participate in and benefit from this course.

Approx. 15 hours to complete

Suggested: 4 weeks of study, 2-4 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
2 hours to complete

DESIGN THINKING FUNDAMENTALS

13 videos (Total 73 min), 1 reading, 1 quiz
13 videos
What is Design Thinking?4m
Why is Design Thinking Important?4m
How is Design Thinking Different?10m
Four Questions Animation54s
Four Questions and What Is?3m
Four Questions: What If? What Wows? What Works?6m
Kingwood Intro5m
Kingwood and What Is?4m
Kingwood and What If, What Wows, What Works5m
Dealing with Complex Social Systems8m
Visualization7m
Six Abilities That Matter Most5m
1 reading
Catalyzing a Conversation for Change10m
1 practice exercise
Week 1 Design Thinking Fundamentals Quiz20m
Week
2
1 hour to complete

BEFORE YOU BEGIN, AND ASKING "WHAT IS?"

12 videos (Total 57 min), 1 quiz
12 videos
Introduction to What Is?7m
Kingwood Trust: Ethnography Part 17m
Kingwood Trust: Ethnography Part 24m
Monash University Medical Centre Intro2m
Monash Looks at What Is7m
Journey Maps and Unmet Customer Needs3m
Four Things to Know About Journey Maps3m
Journey Map Example: The Whole Aquarium3m
More Journey Map Examples4m
Journey Maps: My Favorite Tool3m
Assessing and Expanding Your Repertoire6m
1 practice exercise
Week 2 Before You Begin, And Asking "What Is?" Quiz20m
Week
3
2 hours to complete

A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"

11 videos (Total 75 min), 1 quiz
11 videos
Introduction to What If?3m
The Challenge of Possibility: Geoffrey and George, Part 112m
The Challenge of Possibility: Geoffrey and George, Part 211m
Intro to Iveragh, Kerry Part 18m
Iveragh and What If, Kerry Part 24m
The FDA Intro5m
FDA Design Thinking Description7m
Stakeholder Mapping4m
Stakeholder Example7m
Storytelling5m
1 practice exercise
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20m
Week
4
4 hours to complete

ASKING "WHAT WOWS?" AND "WHAT WORKS?"

14 videos (Total 67 min), 5 readings, 2 quizzes
14 videos
Intro to What Wows: Assumption Testing3m
Whiteriver Part 1: First Assumptions5m
Whiteriver Part 2: Reassessing Assumptions4m
Intro to What Wows: Prototyping4m
MasAgro: Creating a Space for Experimentation3m
MasAgro's Hub System4m
MasAgro's Innovation Network5m
Intro to What Works3m
Monash Learning Launch3m
Monash Initiative: Long Patient Stays5m
Integrating DT Across Monash Organization4m
Reviewing Our Lessons6m
Actions for Impact8m
5 readings
Indian Health Service (IHS) Hospital Check-in Redesign3m
Agile Psychological Medicine Clinic10m
Design Thinking Opportunity: Assignment Overview10m
Design Thinking Opportunity: Assignment Rubric10m
Identifying a Design Thinking Opportunity10m
1 practice exercise
Week 4 Asking "What Wows" and "What Works" Quiz20m
4.5
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started a new career after completing these courses

25%

got a tangible career benefit from this course

14%

got a pay increase or promotion

Top reviews from Design Thinking for the Greater Good: Innovation in the Social Sector

By AMSep 4th 2019

I learned this course on many things that I do have a real need. Thanks for Coursera and the University of Virginia whose offered us having quality education on our destinations.

By TBMay 21st 2019

Finished the videos and it was an excellent course

Instructor

Avatar

Jeanne M. Liedtka

United Technologies Corporation Professor of Business Administration
Darden School of Business

About University of Virginia

A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.