IT Support
Completed by Inga Mbambo on December 4, 2025
Verified learner ·
Badge ID: 3neNE2WCQva3jRNlghL2vA
About this Badge
This learning path is designed to equip learners with practical skills and knowledge aligned to the SFIA framework for effective service operations management. Participants will explore key concepts such as incident management, service request handling, system monitoring, and operational support. Ideal for aspiring IT support professionals and operations staff, the course emphasizes real-world scenarios, service excellence, and aligning IT operations with business needs.
Learning objectives
- Implement multi-layered security architecture using encryption, authentication, and network security solutions.
- Manage and configure IT infrastructure services, including cloud resources and disaster recovery.
- Troubleshoot and optimize computer networks using standard protocols and network services.
- Utilize AI tools to enhance job search strategies and create a personalized job search portfolio.
Skills learned
- Linux Administration
- Technical Support and Services
- Lightweight Directory Access Protocols
- Technical Communication
- Remote Access Systems
- Google Gemini
- OSI Models
- Operating System Administration
- Windows PowerShell
- Hardware Troubleshooting
- Malware Protection
- Wireless Networks
- Active Directory
- Disaster Recovery
- IT Security Architecture
- Problem Solving
- Cyber Attacks
- Interviewing Skills
- LLM Application
- IT Infrastructure
- Windows Servers
- Network Troubleshooting
- Microsoft Windows
- Network Routing
- Threat Detection
- Package and Software Management
- Computer Networking
- Computer Literacy
- Server Administration
- Data Integrity
- Cloud Infrastructure
- Network Protocols
- OS Process Management
- Computer Hardware
- User Accounts
- Technical Consulting
- Network Model
- Security Awareness
- Technical Documentation
- Security Controls
- File Systems
- Network Infrastructure
- System Monitoring
- Software Installation
- Cybersecurity
- Hardening
- Cloud Computing
- Authentications
- Firewall
- Professional Development
- Technical Support
- Network Architecture
- Network Administration
- Customer Support
- Network Security
- Systems Administration
- Cryptography
- Computer Security
- Application Security
- Virtualization
- Linux
- Data Storage
- Data Security
- Operating Systems
- System Software
- File Management
- Encryption
- Threat Management
- Communication
- Cloud Management
- Security Management
- Planning
- Dynamic Host Configuration Protocol (DHCP)
- Virtual Private Networks (VPN)
- Command-Line Interface
- TCP/IP
- Skills section collapsed. Showing 7 of 76 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.