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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Preview
    Preview
    U

    University of Illinois Urbana-Champaign

    Global Postharvest Loss Prevention: Fundamentals, Technologies, and Actors

    Skills you'll gain: Loss Prevention, Waste Minimization, Food Quality Assurance And Control, Supply Chain, Food and Beverage, Supply Chain Management, Supply Chain Systems, Sustainable Development, Production Process, Market Dynamics, Economics, Stakeholder Engagement, Economic Development, Stakeholder Management, Knowledge Transfer, International Relations, Education and Training

    4.7
    Rating, 4.7 out of 5 stars
    ·
    178 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    The Product Owner Profession:  Unleashing the Power of Scrum

    Skills you'll gain: Agile Product Development, Sprint Planning, Product Management, Product Requirements, Product Roadmaps, Agile Methodology, Agile Project Management, User Story, Product Strategy, Product Planning, Sprint Retrospectives, Backlogs, Project Management, Product Development, Stakeholder Communications, Workforce Development, Stakeholder Engagement, Meeting Facilitation, Prioritization, Interpersonal Communications

    4.5
    Rating, 4.5 out of 5 stars
    ·
    169 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Maryland, College Park

    Fundamentals of Technology Sales

    Skills you'll gain: Closing (Sales), Sales Process, Sales Presentation, Technical Sales, Sales, Sales Development, Sales Management, Sales Strategy, Solution Sales Engineering, Prospecting and Qualification, Emerging Technologies, Needs Assessment, Negotiation, Proposal Development, Cloud Computing, Cybersecurity

    4.7
    Rating, 4.7 out of 5 stars
    ·
    161 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Cybersecurity Management and Compliance

    Skills you'll gain: Cloud Security, Compliance Management, Cloud Management, Security Strategy, Regulatory Compliance, Security Management, Governance Risk Management and Compliance, Cloud Computing, Cloud Platforms, Microsoft Azure, Personally Identifiable Information, Business Continuity, Business Continuity Planning, Cyber Governance, Control Objectives for Information and Related Technology (COBIT), Law, Regulation, and Compliance, Cloud Standards, Data Security, Threat Detection, Data Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    151 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    Lund University

    Cities and Consumption: Urban Sustainability and the Sharing Economy

    Skills you'll gain: Sustainable Development, Sustainable Systems, Socioeconomics, Community Development, Sustainable Business, Social Impact, Governance, Systems Thinking, Multimedia, Case Studies, Resource Utilization, Innovation, Stakeholder Engagement, Analysis, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    ·
    185 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia Darden School Foundation

    Introduction to Digital Transformation Part 2

    Skills you'll gain: Digital Transformation, Business Transformation, Digital Analysis, Business Technologies, Emerging Technologies, Organizational Development, Performance Improvement, Cloud Infrastructure, Data Infrastructure, Case Studies, Cloud Storage, Cloud Computing, HR Tech, Data Storage Technologies, Cloud Platforms, Cybersecurity, Data Integrity

    4.7
    Rating, 4.7 out of 5 stars
    ·
    193 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Apoio Técnico de TI da Google

    Skills you'll gain: IT Security Architecture, Network Troubleshooting, Information Systems Security, Systems Administration, IT Infrastructure, Computer Networking, OSI Models, Routing Protocols, Cloud Infrastructure, Package and Software Management, Cloud Management, Operating System Administration, Network Security, Application Security, Help Desk Support, Desktop Support, Network Protocols, Cloud Computing, Customer Service, Debugging

    4.9
    Rating, 4.9 out of 5 stars
    ·
    239 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    Create Customer Personas in Canva

    Skills you'll gain: Customer Analysis, Persona Development, Customer Relationship Management, Customer Insights, Target Audience, Target Market, Marketing Strategies, Marketing Planning, Consumer Behaviour, Social Media, Product Knowledge, Research

    4.6
    Rating, 4.6 out of 5 stars
    ·
    33 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Cloud Virtualization, Containers and APIs

    Skills you'll gain: Cloud Deployment, Cloud-Native Computing, Cloud Platforms, Application Deployment, Microservices, Cloud Computing, DevOps, Kubernetes, Cloud Management, Continuous Delivery, Containerization, Amazon Web Services, Serverless Computing, Virtual Machines, Performance Testing, Virtualization and Virtual Machines, System Monitoring, Flask (Web Framework), Performance Stress Testing, Continuous Monitoring

    4.4
    Rating, 4.4 out of 5 stars
    ·
    136 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Q

    Queen Mary University of London

    Cloud Computing Law

    Skills you'll gain: General Data Protection Regulation (GDPR), Cloud Deployment, Cloud Services, Legal Risk, Cloud Computing, Tax, Tax Laws, Law, Regulation, and Compliance, Intellectual Property, Cloud Security, Personally Identifiable Information, Cloud Computing Architecture, Tax Compliance, Data Security, Cloud Storage, Cloud Platforms, Regulation and Legal Compliance, Information Privacy, Contract Negotiation, Cybersecurity

    4.9
    Rating, 4.9 out of 5 stars
    ·
    185 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    El plan de marketing

    Skills you'll gain: Marketing Planning, Marketing Strategies, Strategic Marketing, Marketing Strategy and Techniques, Marketing Effectiveness, Business Planning, Product Planning, Marketing, Marketing Management, Customer Retention, Branding, Communication Planning, Marketing Communications, Brand Strategy, Business Strategies, Customer Acquisition Management, Marketing Budgets, Market Analysis, Customer Analysis, Competitive Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    162 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Modern Data Warehouse Analytics in Microsoft Azure

    Skills you'll gain: Azure Synapse Analytics, Power BI, Databricks, Microsoft Azure, Cloud Services, Data Warehousing, Data Architecture, Apache Spark, Database Systems, Cloud Storage, Database Theory, Databases, Data Store, Dashboard Creation, Analytics, Big Data, Extract, Transform, Load, Data Visualization Software, Data Integration, Data Visualization

    4.5
    Rating, 4.5 out of 5 stars
    ·
    133 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Global Postharvest Loss Prevention: Fundamentals, Technologies, and Actors: University of Illinois Urbana-Champaign
  • The Product Owner Profession:  Unleashing the Power of Scrum: SkillUp
  • Fundamentals of Technology Sales: University of Maryland, College Park
  • Cybersecurity Management and Compliance: Microsoft
  • Cities and Consumption: Urban Sustainability and the Sharing Economy: Lund University
  • Introduction to Digital Transformation Part 2: University of Virginia Darden School Foundation
  • Apoio Técnico de TI da Google: Google
  • Create Customer Personas in Canva: Coursera
  • Cloud Virtualization, Containers and APIs: Duke University
  • Cloud Computing Law: Queen Mary University of London

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