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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Machine Learning in the Enterprise

    Skills you'll gain: Model Deployment, MLOps (Machine Learning Operations), Model Training, Google Cloud Platform, AI Workflows, Data Management, Data Governance, Machine Learning Methods, Machine Learning Software, Model Optimization, Workflow Management, Data Store, Tensorflow, Data Preprocessing, Applied Machine Learning, Data Pipelines, Machine Learning, Predictive Modeling, Cloud Computing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.5K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Introduction to Computers

    Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, IT Infrastructure, Cloud Computing, Operating Systems, Data Storage Technologies, Patch Management, Computer Systems, Servers, System Software, Business Software, OS Process Management, Computer Architecture, Data Warehousing, AI literacy, Data Storage, Cybersecurity

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Цифровий маркетинг і електронна комерція від Google

    Skills you'll gain: Email Marketing, Paid media, Order Fulfillment, Media Planning, Social Media Campaigns, Google Ads, Social Media Marketing, Social Media Strategy, Performance Measurement, Order Processing, Customer Acquisition Management, Brand Loyalty, Search Engine Marketing, Order Management, Content Creation, Marketing Planning, Customer Relationship Management, Customer Retention, Journey Mapping, Content Performance Analysis

    4.9
    Rating, 4.9 out of 5 stars
    ·
    1.8K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    IoT Devices

    Skills you'll gain: Internet Of Things, Embedded Software, Security Controls, Wireless Networks, Network Protocols, Infrastructure Security, Emerging Technologies, Data Science, Embedded Systems, Network Infrastructure, General Networking, Network Planning And Design, Amazon Web Services, Communication Systems, Health Technology, Cloud Platforms, Digital Communications, Computing Platforms, Computer Hardware

    4.7
    Rating, 4.7 out of 5 stars
    ·
    529 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    N

    Northwestern University

    Engagement & Nurture Marketing Strategies

    Skills you'll gain: Blogs, Social Media Marketing, Marketing Strategies, Social Media Strategy, Social Media, Social Media Content, Content Marketing, Social Media Analytics, Marketing Effectiveness, Digital Media Strategy, Marketing Design, Target Market, Drive Engagement, Customer Engagement, Content Creation, Multimedia, Writing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Extract, Transform and Load Data in Power BI

    Skills you'll gain: Extract, Transform, Load, Power BI, Data Integrity, Data Validation, Data Transformation, Data Cleansing, Data Storage, Data Quality, Data Analysis, Data Integration, Data Import/Export

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Sales Training for High Performing Teams

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Training, Selling Techniques, Sales Prospecting, HubSpot CRM, Lead Generation, Sales, Consultative Approaches, General Sales Practices, Sales Strategy, Consultative Selling, Consumer Behaviour, Management Training And Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.2K reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    What is Corruption: Anti-Corruption and Compliance

    Skills you'll gain: Compliance Training, Compliance Management, Regulatory Compliance, Law, Regulation, and Compliance, Regulation and Legal Compliance, Legal Risk, Business Ethics, Internal Controls, Risk Analysis, Risk Mitigation, Fraud detection, Business Risk Management, Ethical Standards And Conduct, Commercial Laws, Risk Management, Due Diligence, Employee Training, International Relations, Operations Management, Strategic Planning

    4.9
    Rating, 4.9 out of 5 stars
    ·
    705 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UNSW Sydney (The University of New South Wales)

    Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences

    Skills you'll gain: Storytelling, Experience Design, Game Design, User Experience, User Experience Design, Ideation, Driving engagement, Content Creation, Storyboarding, Multimedia, Visual Storytelling, Animation and Game Design, Augmented and Virtual Reality (AR/VR), Virtual Reality, Design Strategies, Human Centered Design, Emerging Technologies, Qualitative Research

    4.7
    Rating, 4.7 out of 5 stars
    ·
    964 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    AI-powered Customer Intelligence with Microsoft Copilot

    Skills you'll gain: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Customer Relationship Management (CRM) Software, Marketing Operations, Personalized Campaigns, Data Ethics, Generative AI

    4.4
    Rating, 4.4 out of 5 stars
    ·
    85 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Excel/VBA for Creative Problem Solving, Part 2

    Skills you'll gain: Visual Basic (Programming Language), Data Import/Export, Programming Principles, Spreadsheet Software, UI Components, User Interface (UI), Automation, File I/O, Data Integration, Data Validation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    1.3K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Scrum Master (PSM I) Certification Preparation

    Skills you'll gain: Risk Analysis, Risk Management, Project Management Institute (PMI) Methodology, Project Closure, User Requirements Documents, Project Management, Employee Coaching, Discussion Facilitation, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Initiative and Leadership, Conflict Management, Leadership, Analysis, Market Opportunities

    4.6
    Rating, 4.6 out of 5 stars
    ·
    543 reviews

    Advanced · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Machine Learning in the Enterprise: Google Cloud
  • Introduction to Computers: Microsoft
  • Цифровий маркетинг і електронна комерція від Google: Google
  • IoT Devices: University of Illinois Urbana-Champaign
  • Engagement & Nurture Marketing Strategies: Northwestern University
  • Extract, Transform and Load Data in Power BI: Microsoft
  • Sales Training for High Performing Teams: HubSpot Academy
  • What is Corruption: Anti-Corruption and Compliance: University of Pennsylvania
  • Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences: UNSW Sydney (The University of New South Wales)
  • AI-powered Customer Intelligence with Microsoft Copilot: Microsoft

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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