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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • C

    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.3 stars, 38 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.3 (38) · Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • R

    Red Hat

    Open Practices for your DevOps Journey

    Skills you'll gain: Digital Transformation, DevOps, Agile Product Development, Agile Methodology, Business Transformation, Product Development, Team Building, Organizational Development, Team Performance Management, Meeting Facilitation, Discussion Facilitation

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • G

    Google Cloud

    Preparing for your Professional Data Engineer Journey

    Skills you'll gain: Data Pipelines, Data Maintenance, Dataflow, Data Storage, Data Processing, Google Cloud Platform, Cloud Storage, Data Analysis, Cloud Engineering, Data Architecture, Data Lakes, Data Warehousing, Data Preprocessing, Automation

    4.6 stars, 1K reviews, Advanced, Course, 1 - 3 Months

    ★ 4.6 (1K) · Advanced · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • I

    IE Business School

    The Journey to Diversity, Inclusion and Belonging

    Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Training, Diversity Awareness, Workplace inclusivity, Cognitive flexibility, Diversity Programs, Cultural Diversity, People Management, Social Justice, Industrial and Organizational Psychology, Culture, Human Resource Strategy, Intercultural Competence, Innovation, Recognizing Others, Human Resource Policies, Cultural Responsiveness, Organizational Effectiveness, Team Management

    4.4 stars, 47 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.4 (47) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • Y

    Yale University

    Journey of the Universe: The Unfolding of Life

    Skills you'll gain: Life Sciences, Aesthetics, Liberal Arts, Environment, Culture, Biology, Creativity, Systems Thinking, Human Development, Social Studies, General Science and Research, Physical Science, Timelines, Environmental Science, Environmental Issue, Physics

    4.7 stars, 441 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.7 (441) · Mixed · Course · 1 - 3 Months

  • I

    Immersify

    The Nursing Journey: From Calling to Career

    Skills you'll gain: Patient Communication, Patient Advocacy, Nursing Care, Nursing Practices, Healthcare Ethics, Active Listening, Teamwork, Nursing, Patient-centered Care, Communication Strategies, Professionalism, Conflict Management, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • A

    Alfaisal University | KLD

    خدمة العملاء | Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Retention, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication

    4.8 stars, 271 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (271) · Beginner · Course · 1 - 4 Weeks

  • C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Teamwork, Telephone Skills, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Record Keeping, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication

    4.6 stars, 102 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (102) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • I

    IBM

    Generative AI for Customer Support

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Generative AI Agents, Standard Operating Procedure, ChatGPT, Customer Support, LLM Application, AI literacy, Product Support, Customer Service, Procedure Development, Model Evaluation, Customer Analysis, Responsible AI, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Augmented and Virtual Reality (AR/VR), Machine Learning

    4.7 stars, 12K reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4.7 (12K) · Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Virginia

    Customer-Centric IT Strategy

    Skills you'll gain: IT Management, Technology Strategies, Information Technology, Business Strategy, Cyber Risk, Cyber Security Strategy, Design Thinking, Process Design, AI Enablement, Large Language Modeling, Threat Management, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Technical Communication, Customer experience improvement

    4.6 stars, 677 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (677) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Customer Insights: Quantitative Techniques

    Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Revenue Forecasting, Market Opportunities, Quantitative Research, Customer Insights, User Research, Consumer Behaviour, Ideation, Market Analysis, Target Market, Forecasting, Innovation, Target Audience, Needs Assessment, Analysis, Data Collection, Decision Making

    3.7 stars, 33 reviews, Mixed, Course, 1 - 3 Months

    ★ 3.7 (33) · Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Preparing for Your Professional Cloud Security Engineer Journey

    Skills you'll gain: DevSecOps, Cloud Security, Identity and Access Management, User Provisioning, User Accounts, Authorization (Computing), Payment Card Industry (PCI) Data Security Standards, Data Security, IT Security Architecture, Role-Based Access Control (RBAC), Security Requirements Analysis, Security Engineering, Cloud Standards, Security Controls, Cloud Computing Architecture, Network Security, Encryption, Firewall, Google Cloud Platform, CI/CD

    4.7 stars, 150 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (150) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
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In summary, here are 10 of our most popular customer journey courses

  • HubSpot: Working with a ticketing system: Coursera
  • Open Practices for your DevOps Journey: Red Hat
  • Preparing for your Professional Data Engineer Journey: Google Cloud
  • The Journey to Diversity, Inclusion and Belonging: IE Business School
  • Journey of the Universe: The Unfolding of Life: Yale University
  • The Nursing Journey: From Calling to Career: Immersify
  • خدمة العملاء | Customer Service: Alfaisal University | KLD
  • Call Center Customer Service: CVS Health
  • Generative AI for Customer Support: IBM
  • Customer-Centric IT Strategy: University of Virginia

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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70 courses
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137 courses
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