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The language used throughout the course, in both instruction and assessments.
The language used throughout the course, in both instruction and assessments.
The following skills can help you excel in customer service:
With skills in customer service, you can pursue various job opportunities in industries like retail, hospitality, health care, telecommunications, finance, and more. Some examples of jobs you can get with customer service skills include:
Remember, customer service skills are highly transferable and sought after by employers in various industries, allowing you to explore numerous career paths. If you’re wondering how to improve customer service skills and stay ahead in an evolving business landscape, explore Coursera’s diverse course offerings designed to fit your needs. ‎
The training you’ll need for customer service jobs may vary from one industry or employer to the next. For example, some jobs may require you to have knowledge of products and services or proficiency with upselling and cross-selling at the point of sale, while other jobs may be more reliant on CRM technology. When you’re researching the job market, review job descriptions to find out what skills employers require or on-the-job training they offer. You can always seek opportunities to get training in handling customer interactions in a variety of scenarios, as this skill is central to many customer service roles. Throughout your customer service career, update your skills to meet evolving customer expectations and provide superior customer experiences.‎
You can get started in customer service, even with no experience, by leveraging your transferable skills, such as teamwork and communication, and your natural ability to help others. In addition, you can strengthen your customer service resume and job applications by building technical skills, such as using live chat systems to provide real-time support to customers or navigating e-commerce platforms like Shopify or WooCommerce. When you’re ready to apply for jobs, look for entry-level positions with companies you’d like to work for, practice your interviewing skills, and build a vibrant professional network to open up additional opportunities. ‎
Online customer service courses offer a convenient, cost-effective, and flexible way to learn new skills. Taking customer service courses online often means you can learn at your own pace, access experts from different industries, and network with other customer service professionals from around the world. In many cases, online courses in customer service are updated periodically to reflect the latest trends in this field, including new technologies, remote assistance techniques, and engaging customers on social media. When reviewing online customer service courses, look at factors such as cost, access to instructors, the reputation of the program, the format of curriculum, what you get to learn, the projects you’ll complete, and the software programs you’ll get to use. With Coursera, you can choose from a wide range of customer service courses offered by top universities and industry leaders and tailored to various skill levels.‎
Choosing the best customer service course depends on your employees' needs and skill levels. For example, your team may need more technical skills like using a CRM platform to handle customer data or communicating effectively with a diverse customer base. Learn more about Coursera for Business and resources like our Skills Dashboard that can help you understand skill gaps and determine the most suitable course for effectively upskilling your workforce. ‎
Coursera offers courses, specializations, certificates, and degrees at different price points. Some content is available at a one-time price, and some are available as part of a subscription to Coursera Plus, which costs $59 per month ($399 per year) after a free 7-day trial. Our financial aid program offers support for learners. For more information on pricing, visit our Learner Help Center.‎