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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Azure Data Fundamentals DP-900 Exam Prep

    Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Power BI, Databricks, Data Processing, Database Administration, Data Warehousing, Database Theory, Databases, Cloud Services, Data Architecture, NoSQL, Database Software, Database Systems, Relational Databases, Cloud Storage, Database Management Systems, MySQL, Data Store, SQL

    4.6
    Rating, 4.6 out of 5 stars
    ·
    916 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    Create your e-commerce store with Shopify

    Skills you'll gain: Inventory Management, Customer Data Management, Order Processing, Order Management, Order Fulfillment, Inventory Management System, Inventory Control, Product Assortment, Account Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Retail Store Operations, Performance Analysis, Editing, Marketing, Business

    4.5
    Rating, 4.5 out of 5 stars
    ·
    602 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Health Information Management and Medical Records, Health Informatics, Medical Equipment and Technology, Security Awareness, Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Technical Support, Customer Support

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.5K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    2

    28DIGITAL

    Value Creation Through Innovation

    Skills you'll gain: Closing (Sales), Business Modeling, Cold Calling, Design Thinking, Customer Analysis, Entrepreneurship, Selling Techniques, Market Opportunities, Innovation, Sales Process, Market Analysis, Marketing, General Sales Practices, Ideation, Marketing Strategy and Techniques, Target Market, Marketing Strategies, Competitive Analysis, Business Strategy, Strategic Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    726 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft PL-300 Exam Preparation and Practice

    Skills you'll gain: Power BI, Microsoft Copilot, Data Modeling, Data Analysis Expressions (DAX), Microsoft Power Platform, Data Storytelling, Data Visualization Software, Data Presentation, Interactive Data Visualization, Business Intelligence, Data Maintenance, Data Analysis, Extract, Transform, Load, Database Administration, Data Integration, Data Manipulation, Data Wrangling, Data Transformation, Data Access, Data Cleansing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    701 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Snowflake

    Snowflake Generative AI

    Skills you'll gain: Prompt Engineering, Retrieval-Augmented Generation, Generative AI, AI Orchestration, Fine-tuning, Agentic Workflows, AI Workflows, Generative Model Architectures, LLM Application, Data Engineering, Data Manipulation, Model Context Protocol, Data Store, Large Language Modeling, Artificial Intelligence, Application Deployment, Tool Calling, Data Warehousing, Embeddings, SQL

    4.8
    Rating, 4.8 out of 5 stars
    ·
    279 reviews

    Beginner · Professional Certificate · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Automatic Data Processing, Inc. (ADP)

    The Payroll Professional

    Skills you'll gain: Payroll, Payroll Administration, Payroll Processing, Compensation Management, Customer Service, Employee Engagement, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    590 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Linux Fundamentals

    Skills you'll gain: Linux, Linux Commands, Linux Servers, Ubuntu, File Management, Command-Line Interface, Unix, Bash (Scripting Language), grep, Servers, Operating Systems, File Systems, Shell Script, Web Servers, IT Automation, Apache, MySQL, Open Source Technology, Service Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    966 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    Erasmus University Rotterdam

    Introduction to Economic Theories

    Skills you'll gain: Consumer Behaviour, Market Dynamics, Financial Market, Financial Systems, Economics, Financial Policy, Economic Development, Tax, Economics, Policy, and Social Studies, General Finance, Public Administration, Public Policies, Environment and Resource Management, Social Studies, Social Sciences, Socioeconomics, Sustainable Development, Supply And Demand, Behavioral Economics, Governance

    4.5
    Rating, 4.5 out of 5 stars
    ·
    391 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Politecnico di Milano

    Designing Learning Innovation

    Skills you'll gain: Pedagogy, Teaching, Instructional Design, Instructional and Curriculum Design, Instructional Strategies, Student Engagement, Lesson Planning, Educational Materials, Innovation, Student-Centred Learning, Curriculum Planning, Learning Theory, Open Source Technology, Learning Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    886 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    MathWorks

    Practical Data Science with MATLAB

    Skills you'll gain: Data Storytelling, Model Evaluation, Feature Engineering, Data Visualization, Plot (Graphics), Supervised Learning, Dimensionality Reduction, Data Presentation, Data Integration, Scientific Visualization, Statistical Visualization, Data Preprocessing, Interactive Data Visualization, Exploratory Data Analysis, Data Import/Export, Classification Algorithms, Model Training, Technical Communication, Data Analysis, Machine Learning Methods

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.1K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Applications of Copilot in the Workplace

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

    4.5
    Rating, 4.5 out of 5 stars
    ·
    46 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Microsoft Azure Data Fundamentals DP-900 Exam Prep: Microsoft
  • Create your e-commerce store with Shopify: Coursera
  • Healthcare IT Support: Johns Hopkins University
  • Value Creation Through Innovation: 28DIGITAL
  • Microsoft PL-300 Exam Preparation and Practice: Microsoft
  • Snowflake Generative AI: Snowflake
  • The Payroll Professional: Automatic Data Processing, Inc. (ADP)
  • Linux Fundamentals: LearnQuest
  • Introduction to Economic Theories: Erasmus University Rotterdam
  • Designing Learning Innovation: Politecnico di Milano

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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