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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • C

    Coursera

    Getting Started with Azure DevOps Boards

    Skills you'll gain: Sprint Planning, Azure DevOps, Backlogs, Collaborative Software, Issue Tracking, Kanban Principles, Agile Software Development, Microsoft Azure, Project Management, DevOps

    ★ 4.5 (628) · Beginner · Guided Project · Less Than 2 Hours

  • F

    Fundação Instituto de Administração

    Strategic Sales Management

    Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Training, Selling Techniques, Case Studies, Sales Support, Sales Enablement, Business Planning, Conflict Management, Marketing, Marketing Planning, General Sales Practices, Strategic Marketing, Market Intelligence, Product Planning, Customer Analysis, Competitive Intelligence

    ★ 4.5 (537) · Intermediate · Specialization · 3 - 6 Months

  • U

    University of Pennsylvania

    Microeconomics: When Markets Fail

    Skills you'll gain: Market Dynamics, Economics, Economics, Policy, and Social Studies, Socioeconomics, Supply And Demand, Market Analysis, Business Economics, Competitive Analysis, Public Policies, Policty Analysis, Research, and Development, Consumer Behaviour, Resource Allocation

    ★ 4.8 (664) · Mixed · Course · 1 - 3 Months

  • U

    Universitat de Barcelona

    The entrepreneur's guide for beginners

    Skills you'll gain: Entrepreneurship, Market Opportunities, Business Planning, Lean Methodologies, Business Modeling, Entrepreneurial Finance, New Business Development, Ideation, Fundraising and Crowdsourcing, Fundraising, Value Propositions, Customer Analysis

    ★ 4.6 (555) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Technology & Software Sales Fundamentals

    Skills you'll gain: Account Strategy, Account Management, Selling Techniques, Technical Sales, Sales Territory Management, Cold Calling, Sales Process, Sales Strategy, Closing (Sales), Customer Relationship Building, Customer Engagement, B2B Sales, Consultative Selling, Customer Relationship Management, Solution Selling, Generative AI Agents, Lead Generation, Overcoming Objections, Return On Investment, Predictive Analytics

    ★ 4.6 (513) · Intermediate · Specialization · 3 - 6 Months

  • M

    Microsoft

    Applications of Copilot in the Workplace

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

    ★ 4.5 (39) · Beginner · Course · 1 - 4 Weeks

  • S

    SAS

    Doing More with SAS Programming

    Skills you'll gain: SAS (Software), Data Manipulation, Data Transformation, Data Wrangling, Data Processing, Data Integration, Statistical Programming, Data Analysis, Data Management, Data Presentation

    ★ 4.8 (944) · Intermediate · Course · 1 - 3 Months

  • U

    Universidad Nacional Autónoma de México

    Introducción a la calidad

    Skills you'll gain: ISO 9000 Series, Quality Management Systems, Operations Management, Productivity, Production Management, Product Quality (QA/QC), Operations, Operational Efficiency, Quality Management, Operational Excellence, Manufacturing Operations, Product Improvement, Continuous Improvement Process, Service Improvement, Kaizen Methodology, Quality Improvement, Lean Manufacturing, Customer experience improvement, Production Process, Environmental Management Systems

    ★ 4.7 (758) · Mixed · Course · 1 - 3 Months

  • U

    University of Colorado System

    Advanced System Security Design

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Intrusion Detection and Prevention, Role-Based Access Control (RBAC), AWS Identity and Access Management (IAM), Amazon Web Services, Amazon Elastic Compute Cloud, Identity and Access Management, Cloud Computing, User Provisioning, Security Controls, Cloud Management, Malware Protection, Cloud Infrastructure, Cloud Security, Security Engineering, Authorization (Computing), Network Security, Hardening, Cryptographic Protocols, Cybersecurity

    ★ 4.5 (658) · Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    NLP: Twitter Sentiment Analysis

    Skills you'll gain: Model Evaluation, Model Training, Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Natural Language Processing, Data Preprocessing, Social Media Analytics, Unstructured Data, Classification Algorithms, Python Programming, Applied Machine Learning, Machine Learning, Automation

    ★ 4.6 (374) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Virginia

    Pricing Strategy in Practice

    Skills you'll gain: Market Dynamics, Revenue Management, Presentations, Consumer Behaviour, Customer Analysis, Competitive Analysis, Market Research, Business Strategy, Market Analysis, Case Studies, Market Share, B2B Sales

    ★ 4.7 (171) · Intermediate · Course · 1 - 4 Weeks

  • É

    École Nationale des Ponts et Chaussées

    The hidden value – Lean in manufacturing and services

    Skills you'll gain: Lean Manufacturing, Lean Methodologies, Culture Transformation, Business Transformation, Continuous Improvement Process, Process Improvement, Manufacturing Operations, Service Improvement, Process Optimization, Operational Excellence, Operational Efficiency, Waste Minimization, Business Technologies

    ★ 4.7 (835) · Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Getting Started with Azure DevOps Boards: Coursera
  • Strategic Sales Management: Fundação Instituto de Administração
  • Microeconomics: When Markets Fail: University of Pennsylvania
  • The entrepreneur's guide for beginners: Universitat de Barcelona
  • Technology & Software Sales Fundamentals: Coursera
  • Applications of Copilot in the Workplace: Microsoft
  • Doing More with SAS Programming: SAS
  • Introducción a la calidad: Universidad Nacional Autónoma de México
  • Advanced System Security Design: University of Colorado System
  • NLP: Twitter Sentiment Analysis: Coursera

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