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Andrew S Koch

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ICPM Certified Supervisor Professional CertificateInstitute of Certified Professional Managers

What you will learn

Understand the unique and crucial role of supervisors in building a work environment that balances organizational goals with the rights of employees.

Communicate effectively with diverse individuals and groups and build a service culture that is dedicated to satisfying customers.

Apply tools and techniques to devise plans and goals, make ethical decisions and utilize the power of groups and teams for maximum effectiveness.

Explain and apply skills for leading and motivating employees, providing effective organizational and financial control, and maximizing quality.

Skills you will gain

PlanningleadingorganizingcontrollingStaffingBuilding a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse othersOrganizational CultureHiring

About this Professional Certificate

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Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career. Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

Applied Learning Project

Learners will apply knowledge and skills by completing three written projects. Learners will contend with real-world situations and issues involving communication, working with customers, making ethical decisions, leading, motivating and controlling.

Shareable Certificate

Earn a Certificate upon completion

100% online courses

Start instantly and learn at your own schedule.

Flexible Schedule

Set and maintain flexible deadlines.

Beginner Level

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

Approximately 4 months to complete

Suggested pace of 2 hours/week

English

Subtitles: English, French, Portuguese (European), Russian, Spanish

Shareable Certificate

Earn a Certificate upon completion

100% online courses

Start instantly and learn at your own schedule.

Flexible Schedule

Set and maintain flexible deadlines.

Beginner Level

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

Approximately 4 months to complete

Suggested pace of 2 hours/week

English

Subtitles: English, French, Portuguese (European), Russian, Spanish

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

There are 3 Courses in this Professional Certificate

Course1

Course 1

Modern Supervisor Skills

4.8

stars

103 ratings

•

43 reviews

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:

• Describe the nature of a supervisor’s position and its role in building a positive work environment. • Identify and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse society and workforce. • Explain why a strong customer service culture is crucial to organizational success. • Explain the role of the supervisor in creating a customer-centric organization. Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Course2

Course 2

Planning and Organizing for Supervisors

4.8

stars

42 ratings

•

12 reviews

This course provides the essential skills and knowledge that you will need as a supervisor to develop goals and objectives and plans to achieve them, solve problems and make effective decisions, and obtain the best possible people to staff the organization. At its conclusion, you will be able to:

• Utilize a systematic approach to make decisions and solve problems. • Apply ethical codes and standards to make decisions that are good for both the organization and society. • Create plans by applying appropriate planning tools and setting SMART goals and objectives. • Identify elements of typical organizational structures. • Describe how to utilize groups and teams for maximum effectiveness and efficiency. • Describe and apply best practices for hiring, training and evaluating employees. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Course3

Course 3

Leadership, Motivation and Organizational Control

4.9

stars

47 ratings

•

10 reviews

This course gives you access to the essential skills and knowledge that you will need as a supervisor to lead and motivate employees, and to implement and monitor effective organizational controls. At its conclusion, you will be able to:

• Identify the skills that leaders need and explain when specific leadership styles are appropriately used. • Identify factors that supervisors can use to motivate individuals and groups for improved performance. • Describe the supervisor’s role in carrying out the four steps of the control process. • Identify quality standards and explain why consistent quality is crucial to organizational success. • Understand key financial statements and use the information to improve organizational controls. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Instructor

Andrew S Koch

Executive Director

Institute of Certified Professional Managers

7,731 Learners

3 Courses

Offered by

Institute of Certified Professional Managers

Frequently Asked Questions

What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Can I just enroll in a single course?
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.
Is this course really 100% online? Do I need to attend any classes in person?
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
How long does it take to complete the Specialization?
12 to 15 weeks
What background knowledge is necessary?
A high school diploma or its equivalent is necessary.
Do I need to take the courses in a specific order?
We recommend you take the courses in the order they are shown, but you may take them in any order.
Will I earn university credit for completing the Specialization?
No
What will I be able to do upon completing the Specialization?
Show others that you have what it takes to be a supervisor.

More questions? Visit the Learner Help Center.