SFIA Service Operations Practitioner
Completed by Thabile Mfeka on June 8, 2026
Verified learner ·
Badge ID: Jt5s42UTQM6ebONlE1DOjQ
About this Badge
This learning path is designed to develop practical IT Support and Service Operations skills, including troubleshooting, networking, operating systems, system administration, infrastructure support, and cybersecurity fundamentals. By the end of the courses, candidates should be able to confidently support users, troubleshoot technical issues, understand IT infrastructure environments, and apply basic security best practices in real-world support scenarios.
Learning objectives
- Implement and manage network security measures, including firewalls and VPNs, to protect against vulnerabilities and intrusion tactics.
- Configure and manage operating systems, including user accounts, software installations, and system processes, to optimize IT environments.
- Utilize cloud infrastructure and directory services to manage organizational resources and ensure data recovery in disaster scenarios.
- Apply encryption algorithms and authentication systems to safeguard data and enhance IT security practices.
Skills learned
- Linux Administration
- Lightweight Directory Access Protocols
- End User Training and Support
- Help Desk Support
- Intrusion Detection and Prevention
- Remote Access Systems
- Operating System Administration
- Malware Protection
- Active Directory
- Cryptographic Protocols
- Disaster Recovery
- Routing Protocols
- Identity and Access Management
- IT Security Architecture
- Vulnerability Assessments
- Wireless Networks
- IT Infrastructure
- Network Troubleshooting
- Microsoft Windows
- General Networking
- Threat Detection
- Package and Software Management
- Computer Networking
- Network Routing
- Technical Writing
- Data Integrity
- Cloud Infrastructure
- Network Protocols
- Computer Hardware
- System Configuration
- OS Process Management
- Information Systems Security
- Server Administration
- User Accounts
- Networking Hardware
- Security Awareness
- Technical Documentation
- Security Controls
- System Monitoring
- Network Model
- File Systems
- Information Technology
- Cloud Computing
- Hardening
- Authentications
- Firewall
- Software Installation
- Technical Support
- Network Administration
- Cloud Services
- Security Strategy
- Systems Administration
- Cryptography
- Network Security
- Software Documentation
- Linux
- AI Security
- Cloud Security
- Encryption
- Data Storage
- File Management
- Servers
- Dynamic Host Configuration Protocol (DHCP)
- Virtual Private Networks (VPN)
- TCP/IP
- Authorization (Computing)
- Skills section collapsed. Showing 6 of 66 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.