• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Coursera

    NLP: Twitter Sentiment Analysis

    Skills you'll gain: Model Evaluation, Model Training, Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Natural Language Processing, Data Preprocessing, Social Media Analytics, Unstructured Data, Classification Algorithms, Python Programming, Applied Machine Learning, Machine Learning, Automation

    ★ 4.6 (374) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Illinois Urbana-Champaign

    Applying Data Analytics in Marketing

    Skills you'll gain: Marketing Analytics, Data-Driven Marketing, AI Personalization, Advanced Analytics, Customer Retention, Analytics, Predictive Modeling, Marketing Strategies, Social Media Analytics, Marketing, Social Network Analysis, Data Analysis, Customer Analysis, Data Ethics, Customer Insights, Text Mining, Marketing Strategy and Techniques, Digital Marketing, Machine Learning, Generative AI

    ★ 4.5 (201) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Entrepreneurship II: Preparing for Launch

    Skills you'll gain: Entrepreneurship, Business Planning, New Business Development, Entrepreneurial Finance, Go To Market Strategy, Financial Forecasting, Business Strategy, Growth Strategies, Financial Modeling, Fundraising and Crowdsourcing, Equities, Business Modeling, Private Equity, Business Valuation, Customer Acquisition Management, Financial Planning, Presentations, Performance Measurement, Team Management, Business Metrics

    ★ 4.8 (769) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Pennsylvania

    Omnichannel Retail Strategy

    Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Digital Transformation, Organizational Strategy, Employee Engagement, Supply Chain Management, E-Commerce, Customer experience strategy (CX), Supply Chain, Retail Store Operations, Brand Strategy, Talent Management, Brand Management, Branding, Retail Sales, Performance Management, Analytics

    ★ 4.7 (419) · Beginner · Specialization · 1 - 3 Months

  • S

    Salesforce

    Salesforce Sales Development Representative

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Customer Relationship Management (CRM) Software, Lead Generation, Sales Development, Intercultural Competence, Time Management, Business Writing, Business Correspondence, Salesforce, Writing, Productivity, Sales Prospecting, Cold Calling, Growth Mindedness, Verbal Communication Skills, Interviewing Skills, Professional Development, Sales

    ★ 4.4 (614) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Bestseller
    Bestseller
  • A

    Advancing Women in Tech

    The Business of Product Management I

    Skills you'll gain: Product Management, Product Marketing, Product Strategy, Product Requirements, Product Planning, New Product Development, Product Development, Market Share, Competitive Analysis, Oral Expression, Competitive Intelligence, Market Opportunities, Customer experience strategy (CX), Customer Insights, Customer Analysis, Customer Advocacy, Verbal Communication Skills, Persuasive Communication, Business Priorities, B2B Sales

    ★ 4.5 (821) · Beginner · Course · 1 - 4 Weeks

  • E

    EC-Council

    Ethical Hacking Essentials (EHE)

    Skills you'll gain: Penetration Testing, Threat Management, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Vulnerability Assessments, Security Testing, Network Security, Cyber Security Assessment, Cybersecurity, Cloud Computing, Cyber Attacks, Brute-force attacks, Exploitation techniques, Human Factors (Security), Web Applications, Mobile Security, Internet Of Things, Wireless Networks

    ★ 4.6 (614) · Beginner · Course · 1 - 3 Months

  • T

    Tecnológico de Monterrey

    Introducción a Lean Six Sigma

    Skills you'll gain: Lean Six Sigma, Lean Manufacturing, Six Sigma Methodology, Lean Methodologies, Kaizen Methodology, Kanban Principles, Production Process, Statistical Process Controls, Process Capability, Quality Improvement, Process Improvement, Process Improvement and Optimization, Quality Monitoring, Process Analysis, Continuous Improvement Process, Customer Analysis, Waste Minimization, Quality Management, Return On Investment, Project Design

    ★ 4.8 (763) · Beginner · Course · 1 - 4 Weeks

  • C

    Corporate Finance Institute

    Power BI Fundamentals

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Business Intelligence, Data Import/Export, Dashboard Creation, Business Reporting, Performance Reporting, Interactive Data Visualization, Data Modeling, Data Wrangling, Data Transformation, Data Visualization Software, Data Analysis, Data Sharing, Sales

    ★ 4.8 (261) · Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Deploying SAP on Google Cloud

    Skills you'll gain: Disaster Recovery, Data Management, Google Cloud Platform, Cloud Infrastructure, Data Integration, Cloud Services, SAP Applications, Cloud Computing Architecture, Identity and Access Management, Cloud Deployment, Cloud Computing, Cloud Management, Cloud Security, Data Migration, IT Infrastructure, Cloud Storage, Systems Design

    ★ 4.6 (185) · Beginner · Course · 1 - 3 Months

  • T

    Tecnológico de Monterrey

    Beneficios y características de las redes sociales más significativas

    Skills you'll gain: Social Media, Network Analysis, LinkedIn, Facebook, Social Media Strategy, Social Media Marketing, Social Network Analysis, Professional Networking, Shared Media, Digital Media Strategy, Cross-Channel Marketing, General Networking, Instagram, Communication Strategies, Customer Engagement, Digital Communications

    ★ 4.4 (990) · Mixed · Course · 1 - 4 Weeks

  • É

    École Nationale des Ponts et Chaussées

    The hidden value – Lean in manufacturing and services

    Skills you'll gain: Lean Manufacturing, Lean Methodologies, Culture Transformation, Business Transformation, Continuous Improvement Process, Process Improvement, Manufacturing Operations, Service Improvement, Process Optimization, Operational Excellence, Operational Efficiency, Waste Minimization, Business Technologies

    ★ 4.7 (835) · Beginner · Course · 1 - 4 Weeks

1…888990…469

In summary, here are 10 of our most popular customer service courses

  • NLP: Twitter Sentiment Analysis: Coursera
  • Applying Data Analytics in Marketing: University of Illinois Urbana-Champaign
  • Entrepreneurship II: Preparing for Launch: University of Illinois Urbana-Champaign
  • Omnichannel Retail Strategy: University of Pennsylvania
  • Salesforce Sales Development Representative: Salesforce
  • The Business of Product Management I: Advancing Women in Tech
  • Ethical Hacking Essentials (EHE): EC-Council
  • Introducción a Lean Six Sigma: Tecnológico de Monterrey
  • Power BI Fundamentals: Corporate Finance Institute
  • Deploying SAP on Google Cloud: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok