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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • U

    Universidade de São Paulo

    Criação de Startups: Como desenvolver negócios inovadores

    Skills you'll gain: Market Analysis, Entrepreneurship, Market Opportunities, Market Research, User Feedback, Business Modeling, User Research, New Product Development, Marketing, Product Development, Business Planning, Digital Marketing, New Business Development, Innovation, Business Development, Business Strategies, Ideation, Scalability, Entrepreneurial Finance, Business Strategy

    4.8
    Rating, 4.8 out of 5 stars
    ·
    614 reviews

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Introduction to Cloud Identity

    Skills you'll gain: User Provisioning, User Accounts, Cloud Management, Mobile Security, Cloud Computing, Security Controls, Identity and Access Management, Cloud Security, Authentications, Security Assertion Markup Language (SAML), Cyber Security Policies, Single Sign-On (SSO), System Configuration, Google Workspace, Event Monitoring

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.2K reviews

    Beginner · Course · 1 - 3 Months

  • U

    Universidade de São Paulo

    Marketing e vendas B2B: Fechando novos negócios

    Skills you'll gain: Lead Generation, Sales Presentation, Selling Techniques, B2B Sales, Customer Analysis, General Sales Practices, Customer Insights, Sales Process, Sales Strategy, Sales, Customer Retention, Target Audience, Customer Success Management, Prospecting and Qualification, Marketing, Inside Sales, Customer Relationship Building, Marketing Strategies, Marketing Strategy and Techniques, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    452 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Build Data Lakes and Data Warehouses on Google Cloud

    Skills you'll gain: Data Lakes, Data Warehousing, Cloud Engineering, Data Architecture, Data Governance, Google Cloud Platform, Metadata Management, Cloud Storage, Data Storage, Data Management, Operational Data Store, Data Integration, Advanced Analytics, Analytics, Operational Databases, Data Access, Data Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.9K reviews

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Managing Security in Google Cloud

    Skills you'll gain: Identity and Access Management, Cloud Security, Google Cloud Platform, Security Controls, Cloud Management, User Provisioning, Virtual Networking, Firewall, Network Security, Data Access, Role-Based Access Control (RBAC), Authorization (Computing), Data Security, Single Sign-On (SSO), Authentications, Load Balancing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.1K reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Create a Promotional Video using Canva

    Skills you'll gain: Customer Engagement, Canva (Software), Selling Techniques, Video Production, Promotional Materials, Copywriting, Promotional Strategies, Social Media Content, Driving engagement, Multimedia, Product Promotion, Marketing, Social Media Marketing, Value Propositions, Content Creation, Animations

    4.3
    Rating, 4.3 out of 5 stars
    ·
    1.1K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • M

    Microsoft

    Unlock Business Insights with Microsoft Excel and Power BI

    Skills you'll gain: Excel Formulas, Data Storytelling, Microsoft Excel, Dashboard Creation, Dashboard, Pivot Tables And Charts, Power BI, Data-Driven Decision-Making, Microsoft Copilot, Spreadsheet Software, Extract, Transform, Load, Data Presentation, Data Visualization Software, Generative AI, Data Visualization, Data Analysis, Business Intelligence, Data Collection, Interactive Data Visualization, Business Metrics

    4.5
    Rating, 4.5 out of 5 stars
    ·
    811 reviews

    Beginner · Specialization · 3 - 6 Months

  • M

    Microsoft

    Microsoft Azure AI Fundamentals AI-900 Exam Prep

    Skills you'll gain: Responsible AI, Image Analysis, Anomaly Detection, Text Mining, Unsupervised Learning, Microsoft Azure, Data Ethics, Natural Language Processing, AI Workflows, Computer Vision, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Applied Machine Learning, Machine Learning Software, AI literacy, Model Training, Regression Analysis, No-Code Development, Predictive Modeling, Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    1.6K reviews

    Beginner · Specialization · 3 - 6 Months

  • U

    Unilever

    Unilever Digital Marketing Analyst

    Skills you'll gain: Data Storytelling, Marketing Automation, Web Analytics, Data Presentation, Marketing Effectiveness, Marketing Analytics, Customer Insights, Digital Marketing, Social Media Campaigns, Campaign Management, Digital Marketing Tools, Web Analytics and SEO, Market Analysis, Social Media Marketing, Digital Media Strategy, Customer Analysis, Search Engine Marketing, Marketing Strategies, Data-Driven Marketing, Google Analytics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    338 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • U

    University of Alberta

    Agile Planning for Software Products

    Skills you'll gain: Sprint Planning, Risk Management Framework, Agile Software Development, User Story, Backlogs, Agile Methodology, User Requirements Documents, Scrum (Software Development), Agile Project Management, Requirements Analysis, Software Development, Risking, Dependency Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.1K reviews

    Mixed · Course · 1 - 4 Weeks

  • D

    Duke University

    AI Product Management

    Skills you'll gain: Deep Learning, MLOps (Machine Learning Operations), Responsible AI, Model Evaluation, Data Ethics, Data Management, Experience Design, Unsupervised Learning, Model Training, User Experience Design, Data Quality, Model Deployment, Data Preprocessing, Human Centered Design, Machine Learning, Regression Analysis, Project Management, Product Management, Product Design, Data Science

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.2K reviews

    Beginner · Specialization · 3 - 6 Months

  • M

    Microsoft

    AI-powered Customer Intelligence with Microsoft Copilot

    Skills you'll gain: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Customer Relationship Management (CRM) Software, Marketing Operations, Personalized Campaigns, Data Ethics, Generative AI

    4.4
    Rating, 4.4 out of 5 stars
    ·
    82 reviews

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Criação de Startups: Como desenvolver negócios inovadores: Universidade de São Paulo
  • Introduction to Cloud Identity: Google Cloud
  • Marketing e vendas B2B: Fechando novos negócios: Universidade de São Paulo
  • Build Data Lakes and Data Warehouses on Google Cloud: Google Cloud
  • Managing Security in Google Cloud: Google Cloud
  • Create a Promotional Video using Canva: Coursera
  • Unlock Business Insights with Microsoft Excel and Power BI: Microsoft
  • Microsoft Azure AI Fundamentals AI-900 Exam Prep: Microsoft
  • Unilever Digital Marketing Analyst: Unilever
  • Agile Planning for Software Products: University of Alberta

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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