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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • T

    Tecnológico de Monterrey

    Desarrollo rápido de productos innovadores para mercados emergentes

    Skills you'll gain: New Product Development, Design Thinking, Product Development, Storyboarding, Innovation, Conceptual Design, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Prototyping, Product Improvement, Needs Assessment, Design Research, Customer Analysis, Solution Design, Commercialization, Market Trend, Technology Solutions

    ★ 4.5 (426) · Mixed · Course · 1 - 3 Months

  • G

    Goodwill Industries International

    Foundations of Career Navigating and Coaching

    Skills you'll gain: Communication, Coaching, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Professional Development, Workforce Development, Ethical Standards And Conduct, Relationship Management, Rapport Building, Professionalism, Empathy, Workplace inclusivity, Human Services, Human Centered Design, Relationship Building, Goal Setting, Crisis Intervention

    ★ 4.7 (364) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia

    Product Analytics and AI

    Skills you'll gain: Agile Product Development, Product Improvement, Customer Analysis, Analytics, Analytical Skills, Demand Planning, Usability Testing, Product Management, Customer Insights, AI Product Strategy, A/B Testing, Product Development, Agile Methodology, User Experience, Customer Demand Planning, Advanced Analytics, Data-Driven Decision-Making, Customer experience improvement, Agile Software Development, Software Development

    ★ 4.7 (507) · Beginner · Course · 1 - 4 Weeks

  • W

    Workday

    Workday Basics Series

    Skills you'll gain: Workday (Software), Business Intelligence, No-Code Development, HR Tech, Role-Based Access Control (RBAC), Patch Management, Branding

    ★ 4.8 (376) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    How to create a Jira SCRUM project

    Skills you'll gain: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Plan Execution, Workflow Management, Run Chart, Project Planning, Project Management, Prioritization, Dependency Analysis

    ★ 4.7 (508) · Beginner · Guided Project · Less Than 2 Hours

  • I

    Infosec

    Introduction to Cybersecurity Foundations

    Skills you'll gain: Cybersecurity, Cloud Computing, Network Monitoring, Command-Line Interface, Cloud Services, General Networking, Linux Commands, Linux, Virtual Machines

    ★ 4.7 (531) · Beginner · Course · 1 - 4 Weeks

  • T

    The Hong Kong University of Science and Technology

    FinTech Security and Regulation (RegTech)

    Skills you'll gain: Financial Regulation, Financial Regulations, Bank Regulations, FinTech, Financial Services, Financial Industry Regulatory Authorities, Law, Regulation, and Compliance, Regulatory Compliance, Mobile Banking, Regulatory Requirements, Financial Controls, Fraud detection, Loss Prevention, Data Security, Cybersecurity, Human Factors (Security), Insurance, Blockchain, Information Privacy, Security Controls

    ★ 4.7 (327) · Beginner · Course · 1 - 3 Months

  • B

    Board Infinity

    ASP.NET for Experienced Developers

    Skills you'll gain: C# (Programming Language), Restful API, ASP.NET, Model View Controller, .NET Framework, Docker (Software), Azure DevOps, Object Oriented Programming (OOP), Azure DevOps Pipelines, Microservices, Containerization, JSON, Application Programming Interface (API), API Design, DevOps, Web Services, Middleware, CI/CD, Object Oriented Design, Application Frameworks

    ★ 4.1 (388) · Intermediate · Specialization · 1 - 3 Months

  • U

    University of Illinois Urbana-Champaign

    Customer Centric Innovation

    Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Process Development, Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Marketing Psychology

    ★ 4.6 (77) · Beginner · Course · 1 - 4 Weeks

  • T

    Tecnológico de Monterrey

    Requerimientos, planeación, ejecución y medición de estrategias para redes sociales

    Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Social Media Campaigns, Social Media Management, Content Marketing, Plan Execution, Communication Planning, Performance Measurement, Marketing Strategies, Integrated Marketing Communications, Content Strategy, Strategic Communication, Campaign Management, Campaign Planning, Marketing, Communication Strategies, Customer Engagement

    ★ 4.5 (539) · Mixed · Course · 1 - 3 Months

  • M

    Microsoft

    Microsoft Copilot: Your Everyday AI Companion

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Data Ethics, Law, Regulation, and Compliance, Generative AI, Responsible AI, Data Governance, Microsoft 365, Personalized Campaigns, AI powered creativity, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Regulatory Compliance, Business Process Automation, Compliance Management, AI literacy, Microsoft Office, Critical Thinking

    ★ 4.5 (194) · Beginner · Specialization · 1 - 3 Months

  • N

    New York University

    Real-Time Cyber Threat Detection and Mitigation

    Skills you'll gain: Network Security, Firewall, IT Security Architecture, Distributed Denial-Of-Service (DDoS) Attacks, Network Architecture, Intrusion Detection and Prevention, TCP/IP, Cybersecurity, Threat Detection, Cyber Threat Intelligence, Cyber Attacks, Security Controls, Enterprise Security, Network Protocols, Proxy Servers

    ★ 4.7 (663) · Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Desarrollo rápido de productos innovadores para mercados emergentes: Tecnológico de Monterrey
  • Foundations of Career Navigating and Coaching: Goodwill Industries International
  • Product Analytics and AI: University of Virginia
  • Workday Basics Series: Workday
  • How to create a Jira SCRUM project: Coursera
  • Introduction to Cybersecurity Foundations: Infosec
  • FinTech Security and Regulation (RegTech): The Hong Kong University of Science and Technology
  • ASP.NET for Experienced Developers: Board Infinity
  • Customer Centric Innovation: University of Illinois Urbana-Champaign
  • Requerimientos, planeación, ejecución y medición de estrategias para redes sociales: Tecnológico de Monterrey

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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