Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, User Provisioning, Data Security, System Configuration, Apple software proficiency, Network Protocols, Operating System Administration, Network Administration, Network Support, Software Installation, Data Management, Unix Commands, Unix, Application Performance Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, System Configuration, Technical Support, General Networking, Data Storage, Data Management, Network Administration, Computer Networking, Encryption
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Crisis Management, Strategic Leadership, Strategic Planning, Workplace inclusivity, Leadership, Business Ethics, Business Planning, Critical Thinking, Critical Thinking and Problem Solving, Professional Development, Team Leadership, Organizational Change, Business Strategy, Diversity and Inclusion, Planning, Strategic Decision-Making, Organizational Leadership, Collaboration, Leadership Development, Change Management
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Problem Solving, Communication
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Computer Hardware, Operating Systems, Desktop Support, Databases, Hardware Troubleshooting, Information Technology, Technical Support, Computer Systems, System Configuration, Information Systems Security, General Networking, Networking Hardware, Application Deployment, Wireless Networks, Security Awareness, Software Installation, Computer Networking, Computer Security Awareness Training, Data Storage, Peripheral Devices
Beginner · Course · 3 - 6 Months

Skills you'll gain: Technical Management, Program Management, Stakeholder Engagement, Leadership and Management, Stakeholder Management, Project Management, Technical Product Management, Risk Management, Initiative and Leadership, Technical Consulting, Professional Development, Generative AI, Drive Engagement, Communication Planning, Emotional Intelligence, Technical Communication, Project Planning, AI Enablement, Software Architecture, Technical Analysis
Intermediate · Course · 3 - 6 Months

Fortinet, Inc.
Skills you'll gain: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Help Desk Support, Patient Communication, Health Informatics, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Information Management, Issue Tracking, Electronic Medical Record, Medical Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Scope Management, Project Schedules, Budget Management, Project Scoping, Project Performance, Procurement, Project Risk Management, Project Controls, Project Management, Change Control, Project Management Software, Vendor Management, Project Management Life Cycle, IT Infrastructure, Software Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement
Intermediate · Specialization · 3 - 6 Months

Universidad de Palermo
Skills you'll gain: Business Process Management, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence
Beginner · Course · 1 - 4 Weeks