Service Operations Practitioner
Completed by Inga Nguse on August 24, 2026
Verified learner ·
Badge ID: BWG2OvNhR1mhtjrzYcdZsA
About this Badge
Develop the core skills needed for a career in IT Support by learning computer systems, networking, operating systems, system administration, security, and troubleshooting. Gain hands-on experience with industry tools and best practices while preparing for entry-level IT support roles and the CompTIA A+ certification.
Learning objectives
- Implement IT security measures including encryption, authentication, and network security to protect data and systems.
- Manage and configure IT infrastructure services, including cloud resources, servers, and directory services, to ensure organizational efficiency and disaster recovery.
- Troubleshoot and resolve technical issues using problem-solving methodologies and network troubleshooting tools in IT environments.
- Leverage AI tools to enhance job search strategies, create personalized job search portfolios, and prepare for career advancement.
Skills learned
- Computer Security Awareness Training
- Linux Administration
- Technical Support and Services
- Linux Commands
- Lightweight Directory Access Protocols
- End User Training and Support
- Help Desk Support
- Remote Access Systems
- Cyber Security Policies
- OSI Models
- Hardware Troubleshooting
- Active Directory
- Disaster Recovery
- Routing Protocols
- Identity and Access Management
- IT Security Architecture
- Wireless Networks
- Cyber Attacks
- Interviewing Skills
- IT Infrastructure
- Network Troubleshooting
- Microsoft Windows
- User Provisioning
- General Networking
- Package and Software Management
- Computer Networking
- Network Routing
- Technical Writing
- Data Integrity
- Cloud Infrastructure
- Network Protocols
- Computer Hardware
- System Configuration
- OS Process Management
- Information Systems Security
- Server Administration
- Technical Consulting
- User Accounts
- Networking Hardware
- Security Awareness
- Technical Documentation
- Generative AI
- Network Infrastructure
- Security Controls
- Prompt Engineering
- System Monitoring
- Network Model
- File Systems
- Information Technology
- Cloud Computing
- Cybersecurity
- Professional Development
- Authentications
- Firewall
- Branding
- System Support
- Software Installation
- Technical Support
- Network Administration
- Cloud Services
- Security Strategy
- Customer Support
- Systems Administration
- Cryptography
- Computer Systems
- Network Security
- Software Documentation
- Linux
- Application Security
- Operating Systems
- Data Security
- Encryption
- Data Storage
- Threat Management
- File Management
- Servers
- Cloud Management
- Security Management
- Dynamic Host Configuration Protocol (DHCP)
- Command-Line Interface
- TCP/IP
- Authorization (Computing)
- Skills section collapsed. Showing 6 of 82 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.