EC_Satelite_Hub_IT_Support_Cohort1
Completed by Sive Xalabile on August 13, 2025
Verified learner ·
Badge ID: _upg8Q3jSSqqYPEN48kqGw
About this Badge
By the end of an IT Support training program, participants will have gained: Technical Fundamentals: Understanding of computer hardware, operating systems, and networking principles Diagnostic Skills: Ability to systematically identify and troubleshoot technical issues Support Tools: Proficiency with ticketing systems, remote assistance tools, and diagnostic software Security Awareness: Knowledge of basic cybersecurity practices and threat prevention Communication Skills
Learning objectives
- Demonstrate proficiency in configuring and managing network devices, including Cisco routers and switches, and implementing security measures.
- Apply troubleshooting techniques to identify and resolve technical issues in IT infrastructure and cloud environments, utilizing tools and methodologies for effective problem-solving.
- Design and implement scalable and resilient cloud network architectures, incorporating high availability, redundancy, and disaster recovery strategies.
- Prepare for industry-recognized certifications by mastering foundational concepts and practical skills in IT support, networking, and cloud computing.
Skills learned
- Virtualization and Virtual Machines
- Service Level Agreement
- Data Storage Technologies
- Technical Support and Services
- Web Servers
- Relational Databases
- Amazon Elastic Compute Cloud
- End User Training and Support
- Intrusion Detection and Prevention
- Computer Security Awareness Training
- Local Area Networks
- Software As A Service
- Help Desk Support
- OSI Models
- Peripheral Devices
- Google Cloud Platform
- Issue Tracking
- Remote Access Systems
- Amazon CloudWatch
- Load Balancing
- Generative AI
- Hardware Troubleshooting
- Malware Protection
- Wireless Networks
- Routing Protocols
- IT Service Management
- Serverless Computing
- Network Routers
- Service Level
- Amazon Web Services
- Scenario Testing
- Growth Strategies
- Identity and Access Management
- General Networking
- Amazon S3
- Virtual Environment
- Network Switches
- Network Troubleshooting
- Microsoft Windows
- Network Routing
- OS Process Management
- Computer Networking
- Application Performance Management
- Test Tools
- System Configuration
- Virtual Machines
- Product Demonstration
- Performance Tuning
- Continuous Monitoring
- Technical Consulting
- Technical Documentation
- Microsoft Azure
- Network Protocols
- Cloud Infrastructure
- Network Performance Management
- Computer Hardware
- Networking Hardware
- System Monitoring
- Database Management Systems
- System Support
- Information Technology
- Security Controls
- Network Infrastructure
- Web Applications
- Network Monitoring
- Technical Communication
- Cloud Applications
- Hardware Architecture
- Technical Support
- Enterprise Security
- Software Installation
- Performance Testing
- Authentications
- Firewall
- Cloud Computing
- Cloud Storage
- Public Cloud
- Network Architecture
- Network Administration
- Containerization
- Cloud Services
- Infrastructure Security
- Data Maintenance
- Cybersecurity
- Kubernetes
- Debugging
- Scalability
- Operating Systems
- Network Security
- Virtualization
- Computer Systems
- Capacity Management
- System Software
- Problem Management
- Data Storage
- Scripting
- Linux
- Servers
- Skills section collapsed. Showing 7 of 98 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.