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Explore the Customer Insights Course Catalog
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations, Oral Comprehension
University of California, Davis
Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Content Creation, Social Media Strategy, Competitive Analysis, Target Audience, Client Services, Content Marketing, Peer Review, Social Media Marketing, Consumer Behaviour, Google Analytics, Presentations, Marketing, Forecasting, Digital Marketing, Expectation Management, Content Strategy, User Research
University of Pennsylvania
Skills you'll gain: People Analytics, Data-Driven Decision-Making, Business Analytics, Descriptive Analytics, Business Intelligence, Human Resource Strategy, Financial Data, Marketing Analytics, Analytics, Talent Management, Financial Analysis, Predictive Analytics, Peer Review, Business Analysis, Financial Statement Analysis, Financial Forecasting, Customer Insights, Workforce Planning, Demand Planning, Customer Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics
DeepLearning.AI
Skills you'll gain: Natural Language Processing, Supervised Learning, Markov Model, Text Mining, Dimensionality Reduction, Artificial Intelligence and Machine Learning (AI/ML), Artificial Neural Networks, PyTorch (Machine Learning Library), Deep Learning, Tensorflow, Machine Learning Methods, Data Processing, Feature Engineering, Machine Learning Algorithms, Artificial Intelligence, Algorithms, Keras (Neural Network Library), Linear Algebra, Data Cleansing, Probability & Statistics
Skills you'll gain: Microsoft Power Platform, Microsoft Copilot, Prompt Engineering, Microsoft Power Automate/Flow, Power BI, Multimedia, Microsoft PowerPoint, Dashboard, Microsoft Excel, Excel Formulas, Microsoft Word, Microsoft 365, Data Visualization, Presentations, Spreadsheet Software, Microsoft Outlook, Data Integration, Business Intelligence, Business Process Automation, Productivity Software
- Status: NewStatus: Free
Coursera Instructor Network
Skills you'll gain: Customer Insights, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence
Stanford University
Skills you'll gain: Feature Engineering, Healthcare Ethics, Pharmaceuticals, Data Ethics, Clinical Research, Clinical Data Management, Health Systems, Healthcare Industry Knowledge, Medical Records, Unstructured Data, Health Care, Patient Evaluation, Health Informatics, Data Mining, Statistical Machine Learning, Applied Machine Learning, Electronic Medical Record, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Health Technology
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Personalized Service, Strategic Marketing
Skills you'll gain: Software Development Life Cycle, Computing Platforms, Cloud Computing Architecture, Technical Support, Cloud Services, Peripheral Devices, Cybersecurity, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Cloud Applications, Cloud Platforms, Network Protocols, Cyber Attacks, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Microsoft PowerPoint, Data Presentation, Presentations, Excel Formulas, Data-Driven Decision-Making, Dashboard, Data Storytelling, Business Intelligence, Microsoft Excel, Customer Analysis, Data Visualization, Data Visualization Software, Data Literacy, Big Data, Verbal Communication Skills, Data Cleansing, Spreadsheet Software
Skills you'll gain: User Story, CI/CD, Istio, Open Web Application Security Project (OWASP), Continuous Integration, Software Development Life Cycle, Linux Commands, Unit Testing, Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Gherkin (Scripting Language), Jenkins, Kubernetes, Bash (Scripting Language), Agile Software Development, DevOps, Git (Version Control System), Jupyter, Grafana
Customer Insights learners also search
In summary, here are 10 of our most popular customer insights courses
- CVS Health Call Center Customer Service:Â CVS Health
- Search Engine Optimization (SEO):Â University of California, Davis
- Business Analytics:Â University of Pennsylvania
- GenerativeAI for Customer Success:Â Coursera Instructor Network
- Natural Language Processing:Â DeepLearning.AI
- Master Microsoft Office 365 and Power Platform:Â Microsoft
- GenAI for Customer Insights:Â Coursera Instructor Network
- AI in Healthcare:Â Stanford University
- Improving Customer Retention:Â Coursera Instructor Network
- IBM IT Support:Â IBM